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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 23,766
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,155
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,207
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,881
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,430
    12-05-2017, 04:33 AM Go to last post
  1. Getting "The lobby server connection has encountered an error" number 2002, EU server

    This started happening today. When trying to connect to Light or Chaos data centers (AKA the European ones), I get this screen:...

    Started by Leocorr‎, 06-30-2021 08:13 PM
    • Replies: 3
    • Views: 5,585
    09-05-2021, 05:48 AM Go to last post
  2. expansions went to service account 2 and can't start playing :(

    Hello all, I have bought all the expansions and they went to a separate "service account", number2. When trying to change the account service from...

    Started by VooDooRem‎, 09-04-2021 05:30 PM
    • Replies: 0
    • Views: 647
    09-04-2021, 05:30 PM Go to last post
  3. "could not retrieve party recruitment information" error message

    I am randomly receiving the following error message when trying to join a party in Party Finder "could not retrieve party recruitment information" ...

    Started by MoltresRider‎, 09-04-2021 05:30 AM
    • Replies: 1
    • Views: 1,686
    09-04-2021, 05:49 AM Go to last post
  4. Computer shutting down frequently

    I recently started playing FFXIV, since then I started noticing frequent shutdown. But it's not a complete shutdown, the image of my 2 monitors...

    Started by mef1stho‎, 08-28-2021 02:35 AM
    fan, graphic card, pc, power supply, shutdown
    • Replies: 7
    • Views: 2,287
    09-03-2021, 08:39 PM Go to last post
  5. Script Errors

    Hi, I have been having issues the past few days with my launcher. It gives me 3 different script errors with links that seems to lead to weird coding...

    Started by Monkeysteendam‎, 09-03-2021 02:26 PM
    • Replies: 0
    • Views: 661
    09-03-2021, 02:26 PM Go to last post
  6. Windowed Mode issue

    I have a problem where my resolution won't scale right. It was fine when I was in windowed mode originally. The resolution was at 1280x720 and the...

    Started by Zapayne‎, 09-03-2021 11:56 AM
    • Replies: 0
    • Views: 716
    09-03-2021, 11:56 AM Go to last post
  7. Would like more info on a warning received

    I recently received a warning through email about breaking the code of conduct for language but i honestly don't remember saying anything worth...

    Started by Zooce81‎, 09-02-2021 11:39 PM
    • Replies: 3
    • Views: 1,052
    09-03-2021, 09:55 AM Go to last post
  8. Repeating Stutter (weird glitch, please help ;.;)

    So this is a strange one to me. My wife has had a massive stutter/frame drop going on whenever she plays...for years. It happens on the minute, every...

    Started by Spiritus‎, 08-31-2021 12:46 AM
    diagnostic, fps drop, glitch, stutter
    • Replies: 2
    • Views: 1,496
    09-03-2021, 07:37 AM Go to last post
  9. MAC: "An unexpected error has occurred. Exiting final fantasy xiv.(15)"

    I am running ffxiv on an imac, retina 5k, 27-inch, 2017 running os 10.13.6. Once I get to the character selection screen, the game freezes then...

    Started by dragonlady‎, 09-03-2021 05:59 AM
    • Replies: 1
    • Views: 659
    09-03-2021, 06:20 AM Go to last post
  10. Item code invalid - Endwalker

    Hello everyone, I have a big problem with the pre-order of Endwalker. I had made a pre-order on August 13th, so I was able to get the bonus by...

    Started by Tayua‎, 09-03-2021 01:38 AM
    • Replies: 0
    • Views: 795
    09-03-2021, 01:38 AM Go to last post
  11. Mac client FFXIV

    I bought a key for FFXIV, I play on Mac, but after activate, the key got activated only for Windows. There is any change to move this key from...

    Started by BigLeo‎, 09-03-2021 01:11 AM
    mac, macos client
    • Replies: 0
    • Views: 1,118
    09-03-2021, 01:11 AM Go to last post
  12. Infinite Loading Screen

    When moving into Heavensward content I can no longer Load my main character. It first started when I sellected the Heavensward start screen from the...

    Started by allnutty‎, 09-01-2021 10:42 PM
    • Replies: 3
    • Views: 1,903
    09-02-2021, 10:26 PM Go to last post
  13. Dx11 Crash

    Hello, I'm just here to post that I, like what appears to be many, many others, am experiencing Dx11 crashes. 3950x 2080ti 32GB 3600mhz m.2 ...

    Started by Mysticunicycle‎, 08-21-2021 06:09 AM
    crash, dx11
    • Replies: 6
    • Views: 2,026
    09-02-2021, 07:30 PM Go to last post
  14. 90002 errors when in Heaven on High

    I'm getting constant 90002 error's when doing solo Heaven on High. Other internet applications work fine when the disconnects happen, usually have a...

    Started by Vylin‎, 09-02-2021 05:05 AM
    • Replies: 0
    • Views: 761
    09-02-2021, 05:05 AM Go to last post
  15. Unable to run and jump at same time

    When I closed the game last night everything was fine, I hadn't made any changes to anything, just logged out and quit the game to go to bed. Now...

    Started by Cheesematsu‎, 09-01-2021 03:36 AM
    • Replies: 3
    • Views: 1,388
    09-02-2021, 03:21 AM Go to last post
  16. Semi frequent Game crashes starting during Stormblood, no fix so far.

    Greetings, I am a new player and I've successfully leveled through ARR and Heavensward without a single crash. Then during the Stormblood MSQ that...

    Started by ProxyVell‎, 08-29-2021 02:11 AM
    crash, crash during cutscene, crash to desk top, dx11 crash
    • Replies: 1
    • Views: 1,050
    09-02-2021, 03:01 AM Go to last post
  17. System lagging when game is inactive(fullscreen)

    Hello! Quick question because im lost. I just disabled fullscreen optimisation for ffxiv - in the official forums here this is advised incase you...

    Started by Frozthax‎, 08-10-2021 07:46 AM
    fps, lag
    • Replies: 5
    • Views: 1,453
    09-01-2021, 10:59 AM Go to last post
  18. Repeated, unexplained game crashes

    Ever since I've started playing I keep getting crashes while doing the most innocuous things such as browsing a vendor's products, or working with a...

    Started by Brennus‎, 07-29-2021 02:34 PM
    • Replies: 3
    • Views: 1,214
    09-01-2021, 10:31 AM Go to last post
  19. Borderless Windowed Mode Causing Other Windows to Lag

    Running FFXIV in Borderless Windowed Mode at 144hz causes all my windows, such as videos and streams to lag on my second monitor which is running at...

    Started by oakwin‎, 08-10-2021 04:04 PM
    borderless window, lag, lag fps
    • Replies: 3
    • Views: 1,790
    09-01-2021, 05:55 AM Go to last post
  20. PC crashed

    I don't know why when my game got hotfix last time and my game starts to crashes when I'm logging in and it always shows "Final Fantasy XIV’ Fatal...

    Started by alt360xbox‎, 09-01-2021 02:33 AM
    • Replies: 0
    • Views: 463
    09-01-2021, 02:33 AM Go to last post

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