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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,864
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,590
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,791
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 67,589
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,775
    12-05-2017, 04:33 AM Go to last post
  1. Huge Packet Loss and High Ping

    Hi, Ever since Dawntrail launched, I have been having massive latency connecting to JPN data center from Southeast Asia. My usual ping before...

    Started by mooncalf31‎, 12-02-2024 01:01 AM
    internet, lag, latency, packet loss, ping
    • Replies: 8
    • Views: 1,528
    12-29-2024, 04:19 AM Go to last post
  2. Game using 70% of GPU

    I have been experiencing lag spikes frequently every few minutes for the past 3 days. For a second, the screen will freeze and return to the game as...

    Started by thedivinetreasury‎, 12-13-2024 12:23 PM
    gpu, lag spikes 1 Deleted Post(s)
    • Replies: 4
    • Views: 1,624
    12-21-2024, 11:00 PM Go to last post
  3. Keep getting DX11 1100000F error when playing in Fullscreen

    Hey! I keep getting this error whenever I try playing in fullscreen. The moment I start the game in fullscreen it crashes and it also crashes...

    Started by Dazzy‎, 12-15-2024 06:22 PM
    2 Pages
    1 2
    dx11, error, fullscreen, technical support
    • Replies: 10
    • Views: 1,710
    12-19-2024, 03:09 AM Go to last post
  4. Ambient Sound Popping

    So I've seen tons of threads of how people can hear a stuttering/popping/crackling sound when flying or even sitting in populated zones. The wind...

    Started by AcheronTheFox‎, 04-24-2023 12:35 PM
    ambient audio, ambient sounds, sound bug, sound crackling
    • Replies: 2
    • Views: 1,762
    12-16-2024, 09:32 AM Go to last post
  5. Ever since 7.1 dropped constant Dx11 crashes

    As title states, since the newest patch my game hasn't been able to make it for decent lengths of time without giving me a Fatal Direct X error has...

    Started by Altun_Oroq‎, 12-01-2024 11:31 PM
    • Replies: 3
    • Views: 1,422
    12-14-2024, 01:40 AM Go to last post
  6. Hardware cursor: FFXIV Custom invisible in fullscreen

    Hello. I am on Windows 11. I've recently changed to playing in fullscreen. This was in response to stuttering issues suffered in borderless...

    Started by Sushou‎, 11-30-2024 11:36 PM
    • Replies: 4
    • Views: 995
    12-12-2024, 05:03 AM Go to last post
  7. Disconnect after exiting instances since 7.1

    ■Date & Time: since 7.1 ■Frequency: around 50% of the time when exiting instances ■World name: Louisoix ■Party or solo: can be party or solo...

    Started by ElraDin‎, 11-28-2024 03:29 AM
    7.1, connection, dc, disconnect, instances
    • Replies: 5
    • Views: 707
    12-11-2024, 02:23 AM Go to last post
  8. Controller problems while playing on PC

    Recently i've had a few problems while playing on PC while playing the game on controller. it's been going on since about the release of 7.1, maybe a...

    Started by dibblybibbly‎, 12-06-2024 04:39 AM
    controller, pc
    • Replies: 1
    • Views: 656
    12-11-2024, 01:50 AM Go to last post
  9. Constant error 2002 and unable to connect to game since mid March

    Been getting constant 2002 errors and been unable to connect to the game normally at all since mid March. And would be good to know if other's are...

    Started by vonRavenstein‎, 05-29-2023 09:13 PM
    4 Pages
    1 2 3 ... 4
    3 Deleted Post(s)
    • Replies: 37
    • Views: 33,261
    12-06-2024, 11:52 AM Go to last post
  10. Game randomly freezes / crashes with no error message

    Game randomly freezes with sound playing and goes into not responding for about 10 seconds before it closes automatically back to desktop. It happens...

    Started by Mudrac‎, 07-01-2024 09:52 PM
    3 Pages
    1 2 3
    crash after patch, crash no error, dawntrail, freeze 1 Deleted Post(s)
    • Replies: 22
    • Views: 6,010
    12-04-2024, 02:37 AM Go to last post
  11. Constant crashes with the same error code for months at this point

    I am having this error code below for months already cause me to crash constantly, I tried everything I could and that I read on the internet so far,...

    Started by Loymo‎, 11-29-2024 09:11 AM
    • Replies: 1
    • Views: 766
    12-04-2024, 02:30 AM Go to last post
  12. I am getting frame drops/pauses with audio breaks every 3 seconds.

    This suddenly started happening a couple days before patch 7.1. Roughly every 3 seconds my frames just suddenly drop by at least 10 frames (I do have...

    Started by Sydin18‎, 11-19-2024 05:41 PM
    audio / visual bug, audio issue, frame drops, frame rate drop, frame rate issues
    • Replies: 3
    • Views: 927
    12-04-2024, 02:08 AM Go to last post
  13. PvP Lag

    There is a huge ping issue or lag issue in FFXIV PvP N/A. My connection is working fine with other video games and with FFXI, but when it comes to...

    Started by Painx‎, 11-15-2024 11:23 AM
    • Replies: 1
    • Views: 485
    11-27-2024, 12:37 AM Go to last post
  14. Game crashing upon loading if after Queue

    I've been having this problem since downloading the patch, ive tried restoring the game data but that made the game only black screen continuously,...

    Started by chibivampyre‎, 11-13-2024 05:36 PM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 10
    • Views: 1,731
    11-23-2024, 01:02 AM Go to last post
  15. Since updating to Patch7.1 Game keeps crashing after trying to start the game

    I'm using the steam version of FFXIV. Since updating to 7.1 my game starts up with a black screen, won't respond before booting me back to my...

    Started by TizzArrior‎, 11-14-2024 05:09 AM
    bug, crash, steam, update 7.1
    • Replies: 6
    • Views: 2,215
    11-23-2024, 12:41 AM Go to last post
  16. Random crashing since 7.1

    My game either gets the nvgpucomp64.dll, directX errors or (more comon after the update) freezes then crashes to desktop. I have attached my system...

    Started by AnonChan‎, 11-19-2024 02:46 PM
    crashing, crashing to desktop
    • Replies: 4
    • Views: 1,118
    11-20-2024, 06:15 PM Go to last post
  17. Game crashing a few minutes after login after patch 7.1

    https://cdn.discordapp.com/attachments/1008557357854363828/1307724275322454106/image.png?ex=673b58a3&is=673a0723&hm=ae9c206b61e3ff343bf817607e53d5281a...

    Started by adampanerabread‎, 11-18-2024 02:23 AM
    • Replies: 4
    • Views: 909
    11-20-2024, 02:00 AM Go to last post
  18. Constant DirectX error crashing (11000002)

    Hey guys, for the past couple of months, I've been encountering my game crashing on, although inconsistent, multiple occasions. The timing on when it...

    Started by Soleski‎, 11-15-2024 08:12 PM
    • Replies: 4
    • Views: 1,583
    11-20-2024, 01:40 AM Go to last post
  19. The ever feared Fatal DirectX Error 11000002

    Hello everyone! like many other people I'm currently sat with a xiv client that constantly crashes after 5 to 10 minutes of playing the game, no...

    Started by Skyon_Tem‎, 11-10-2024 02:38 PM
    2 Pages
    1 2
    11000002, crash, directx 11 crash
    • Replies: 12
    • Views: 12,404
    11-20-2024, 12:36 AM Go to last post
  20. Character not properly logged out

    I am getting an error message "The character selected ws not properly logged out or is currrently logged in on another client. Logging character out....

    Started by yapa‎, 11-12-2024 05:18 AM
    2 Pages
    1 2
    error 3102
    • Replies: 12
    • Views: 2,121
    11-18-2024, 08:33 AM Go to last post

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