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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,815
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,312
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,433
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,543
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,597
    12-05-2017, 04:33 AM Go to last post
  1. Packet loss and lag issues

    Hello! I recently switched to a new ISP on the 17th of August, and was able to use my new internet for everything except for Final Fantasy XIV....

    Started by astralmoon‎, 08-19-2021 11:53 PM
    • Replies: 5
    • Views: 1,069
    10-05-2021, 02:46 AM Go to last post
  2. Unable to play whatsoever "lobby server encountered an error 5006"

    I am unable to play FFXIV at all whatsoever! As soon as I press start on the title screen, I always receive the following error message, "The lobby...

    Started by MoltresRider‎, 09-25-2021 04:34 PM
    • Replies: 1
    • Views: 1,199
    10-01-2021, 03:49 AM Go to last post
  3. Game has been crashing for the past week

    The game has crashed almost every day for this past week. The last error was 90002. I had not had issues in at least a year before this week. Was...

    Started by Fym‎, 09-25-2021 11:52 AM
    • Replies: 2
    • Views: 913
    10-01-2021, 03:09 AM Go to last post
  4. Launcher stuck at logo

    Since yesterday evening my launcher has been stukc on the Final Fantasy XIV Logo. I've done nothing that to my computer with updates or anything....

    Started by Alraelx‎, 09-25-2021 07:54 PM
    launcher, logo, stuck
    • Replies: 1
    • Views: 1,080
    10-01-2021, 03:04 AM Go to last post
  5. Black screen after Ultimate Weapon cutscenes

    I reached level 52...leveled up to 53 while in dungeon for The Ultimate Weapon lvl 50 quest. I never have any problems with cutscenes. Not even now....

    Started by Andragon‎, 09-27-2021 05:42 PM
    black screen, cutscene, freeze, ultimate weapon
    • Replies: 2
    • Views: 1,283
    10-01-2021, 02:25 AM Go to last post
  6. PS4 pad button doesn't work on Mac

    Playing with same controller on ps4 works fine, but on mac it detects all buttons, but not the pad button, doesnt click and don't work the virtual...

    Started by BigLeon‎, 09-30-2021 03:31 AM
    mac, ps4 controller
    • Replies: 1
    • Views: 1,446
    09-30-2021, 11:24 AM Go to last post
  7. Fatal Directx Error (10000000)

    Good evening all, this is my first forum post so please forgive me if I've left anything out. I am getting the directx error when trying to play...

    Started by Tiran_Solfae‎, 09-24-2021 01:28 PM
    • Replies: 1
    • Views: 1,250
    09-28-2021, 12:31 AM Go to last post
  8. dx crash 11000002

    After i got to the end of heavensward i started getting crashers more and more frequent, skiping a cutsceen or going to dx9 helped but the futer i...

    Started by Aelic‎, 09-20-2021 01:20 AM
    • Replies: 1
    • Views: 720
    09-28-2021, 12:17 AM Go to last post
  9. Queueing up for Drowned City of Skalla instantly crashes my game

    Currently I'm trying to go through the post stormblood quests until i got the quest to do the Drowned City dungeon. However every time i queue up and...

    Started by FranzieStar‎, 09-22-2021 10:58 PM
    dungeon
    • Replies: 1
    • Views: 1,071
    09-27-2021, 11:57 PM Go to last post
  10. Can I use a paid transfer to go from an NA data center to a JP data center?

    With the use of paid character transfer, is it possible to transfer my character from an NA data center to a JP data center?

    Started by Rael_Norende‎, 09-24-2021 04:27 PM
    data center, question, transfer
    • Replies: 3
    • Views: 4,423
    09-27-2021, 10:55 PM Go to last post
  11. Errors ffxiv_dx11.exe 131d405, 4687DC, 1975F2, 13E6A59

    Hi my name is Cora and I’m currently having an issue with launching the game. Every-time I try opening the game and logging in, my game would pop up...

    Started by Coraq‎, 09-09-2021 04:49 AM
    • Replies: 1
    • Views: 878
    09-27-2021, 10:44 PM Go to last post
  12. Frequent random disconnects

    Does this game have issue with multiple connections coming from the same location? I house share with two siblings and a friend all of us play...

    Started by Chawan‎, 09-10-2021 08:48 AM
    • Replies: 1
    • Views: 840
    09-27-2021, 09:47 PM Go to last post
  13. Fatal Direct X error for almost an entire year

    You've seen countless threads on it and I just have to ask, when is this going to get addressed?? I've seen threads as far back as late stormblood...

    Started by Kyrushi‎, 08-30-2021 05:01 AM
    direct x, direct11 2 Deleted Post(s)
    • Replies: 38
    • Views: 11,753
    09-27-2021, 02:31 AM Go to last post
  14. Fatal directx error 1100000f every time game is launched - unable to play

    This has been going on for months now and I'm quite literally completely unable to play the game because of it. Every time I click on the play...

    Started by Pribo‎, 09-17-2021 06:55 AM
    direct x errors, directx 11, directx 11 crash
    • Replies: 6
    • Views: 2,900
    09-25-2021, 07:52 AM Go to last post
  15. High ping, low sending/receive, error 9006

    Hello, this problem just started today. Internet in general works but having severe lag. I'm plugged into ethernet, service provider is RCN. It might...

    Started by nighttimebunny‎, 09-18-2021 07:35 AM
    • Replies: 2
    • Views: 1,250
    09-24-2021, 09:59 PM Go to last post
  16. Another post about Fatal DirectX Error

    Hello, another AMD user here to ask what to do about the Fatal DirectX error. It happens way more often than I'd like. I never just run FFXIV. I run...

    Started by mychow‎, 09-10-2021 01:49 PM
    • Replies: 7
    • Views: 3,506
    09-24-2021, 07:28 AM Go to last post
  17. PS4 Analog Drift

    I recently came back to the game after a 2month-ish break, and I'm having intermittent analog drift on PS4 that I never used to have before - however...

    Started by BobLoblaw26‎, 09-23-2021 03:18 AM
    • Replies: 2
    • Views: 1,133
    09-24-2021, 03:16 AM Go to last post
  18. Gil lost

    was tying to buy a small house all day yesterday (9/21)(had alittle over 5 mil) .. lost on all of them. And when i was looking over my gil today i...

    Started by lilmonkey‎, 09-23-2021 01:55 AM
    • Replies: 5
    • Views: 1,199
    09-24-2021, 12:29 AM Go to last post
  19. Huge lagspikes and disconnects recently. Error error 9006

    Play this game last week and had no issues. But recently, I have been getting massive lag spikes and disconnects, making the game unplayable for me....

    Started by Devajoe245‎, 09-18-2021 11:38 PM
    internet problems, lag lagging freezing
    • Replies: 7
    • Views: 1,347
    09-23-2021, 05:42 AM Go to last post
  20. Connection with the server was lost: 90006.

    Today, on the Twintania server, I was grinding for pieces of the DoW set in Haukke Manor. Then everyone is stuck in an animation loop all of a sudden...

    Started by Jinxulus‎, 09-23-2021 12:38 AM
    • Replies: 3
    • Views: 856
    09-23-2021, 03:17 AM Go to last post

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