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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,747
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,298
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,418
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,424
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,581
    12-05-2017, 04:33 AM Go to last post
  1. an unexpected error has occurred. Exiting FINAL FANTASY XIV. (6d)

    Hello, I'm installed FF XIV on my new pc. Open the launcher, entered my data and see this error. Please help. I'm read topics in this problem, but...

    Started by TwiSt0fF4t3‎, 11-04-2021 08:53 PM
    • Replies: 4
    • Views: 1,561
    11-12-2021, 03:55 AM Go to last post
  2. Sudden lag spikes and connection issues on Brynhildr (NA)

    About fifteen minutes ago, I started experiencing serious lag in the duty "Delubrum Reginae," and the first encounter was going completely fine but...

    Started by SylviaKarsten‎, 11-05-2021 11:46 AM
    • Replies: 2
    • Views: 1,145
    11-12-2021, 03:44 AM Go to last post
  3. Expanded Hold controls do not work

    I cannot make them work anymore. I have activated them on the Custom tab under the Character menu and they stopped working. I had them setup to show...

    Started by lavadrop‎, 11-08-2021 08:56 AM
    controller, dualshock 4, expanded hold controls, steam
    • Replies: 1
    • Views: 1,497
    11-11-2021, 08:43 AM Go to last post
  4. Sudden lag spikes

    Timeline of what I've been doing May - August 2021: Started experiencing severe lag and packet loss at certain timing of the day, 5pm - 1am...

    Started by etzlenos‎, 11-11-2021 12:21 AM
    • Replies: 1
    • Views: 1,640
    11-11-2021, 01:34 AM Go to last post
  5. DX11.exe errors that I cannot fix, been stumped for months

    I've been having dx11 crashes that occur fairly frequently ever since I got a new computer back in December. The crashes typically have around 5...

    Started by SoapWasTaken‎, 07-06-2021 10:37 AM
    dx11, dx11 crash, error, kernel32.dll, ntdll.dll 2 Deleted Post(s)
    • Replies: 30
    • Views: 10,165
    11-10-2021, 09:23 PM Go to last post
  6. Hi, my game keeps on crashing.

    Hello, im newbie to how forum thread works. So i apologize in advance. My game* keeps on crashing with error came out like ffxiv_dx11.exe+117CAF4...

    Started by CurrySmoker‎, 11-05-2021 07:57 PM
    • Replies: 7
    • Views: 1,786
    11-09-2021, 08:44 PM Go to last post
  7. Occasional client crash on startup.

    If I hit the play button after logging in too quickly the client often crashes. If I wait 5-10 sec or more this never happens. This is not a new bug....

    Started by WindyGamer‎, 11-09-2021 01:04 AM
    1 Deleted Post(s)
    • Replies: 1
    • Views: 766
    11-09-2021, 02:23 AM Go to last post
  8. Sudden Framerate Lag in the last 4 - 5 days

    I haven't had a problem with the game at all before until the last couple of days, I'm not sure if it's somehow related to KB5006365 or KB5006738...

    Started by Alnarra‎, 11-08-2021 12:50 AM
    • Replies: 3
    • Views: 1,565
    11-08-2021, 03:32 AM Go to last post
  9. PC only crashes to blue screen of death with only FFXIV and no other game..

    This has me scratching my head since August. Everytime I play FFXIV, my system crashes (BSOD) Event ID 41 (which basically means it can be anything)...

    Started by Annah‎, 11-08-2021 03:24 AM
    • Replies: 0
    • Views: 949
    11-08-2021, 03:24 AM Go to last post
  10. Game crashes upon hitting "Play" button in launcher. Game runs from external SSD

    Hello folks :) I got me yesterday an external SSD from Seagate (One Touch, 1TB). The SSD is new and has no problems in running stuff. However, I...

    Started by Athael_Elluvien‎, 11-07-2021 11:43 PM
    black loading screen, crash at startup, directx 11, external ssd
    • Replies: 4
    • Views: 5,542
    11-08-2021, 02:18 AM Go to last post
  11. very low fps on new laptop

    hello, i am returning to this game, using new laptop (was on pc before). game is unplayable, get in with 4-5 FPS, doesnt go upwards of that. i made...

    Started by Moonwolfthegrey‎, 11-07-2021 06:12 AM
    • Replies: 6
    • Views: 2,586
    11-07-2021, 10:39 PM Go to last post
  12. Only one character keeps crashing when loading, all other characters are fine

    Hi, I could successfully launch the game, go to chose data center and select characters etc. But when I chose my main character to enter the game,...

    Started by Royal_AusL‎, 10-03-2021 02:06 PM
    • Replies: 13
    • Views: 2,915
    11-06-2021, 04:32 AM Go to last post
  13. Constant crashes in random dungeons.

    Last week, when I decided to teleport to the gold saucer, the game randomly decided to hard crash while giving me a dx11 error messages. And crashes...

    Started by SechiShook‎, 11-04-2021 11:01 AM
    • Replies: 1
    • Views: 738
    11-06-2021, 03:05 AM Go to last post
  14. Error 2146697211 HTTPS System error

    Hi after upgrading to windows 11 i got this nasty error2146697211 HTTPS System error. Tried everything that internet have on this topic and nothing...

    Started by Salekhar‎, 11-01-2021 12:16 AM
    windows 11
    • Replies: 3
    • Views: 1,322
    11-04-2021, 03:55 AM Go to last post
  15. Terrible Lag on Balmung

    I'm having a big issue with the lag for about 3 days now but today has been the worst, people teleporting arround, about 30 seconds for market board...

    Started by ximirah‎, 11-02-2021 09:00 AM
    lag latency rubberbanding, lag problem
    • Replies: 1
    • Views: 995
    11-04-2021, 03:18 AM Go to last post
  16. Constant crashing of the game, even persisting after reinstall

    Like title says, for the last few days I've been getting error 17 so much too the point that the game in unplayable. I've reinstalled which made it...

    Started by Zos‎, 11-02-2021 02:35 AM
    • Replies: 3
    • Views: 838
    11-02-2021, 03:55 AM Go to last post
  17. Connection to lobby issues

    So i been having this issue where my game disconnects from the lobby. It has been getting worse and I am at a total loss. since ATT doesnt like to...

    Started by Vlenna‎, 10-26-2021 05:39 PM
    • Replies: 3
    • Views: 1,160
    11-02-2021, 01:33 AM Go to last post
  18. Everyday disconnect. Willing to do w/e i need to, to get it to stop.

    This has been going on for a year and it's not my first post here. Over the years it comes and goes it seems but here lately it has been pretty...

    Started by Malakii‎, 10-24-2021 01:03 PM
    • Replies: 16
    • Views: 2,812
    11-01-2021, 04:37 PM Go to last post
  19. Controller not detected or responding to Monterey mac update

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 3:06am Frequency: 3...

    Started by Dogmaghost‎, 11-01-2021 04:24 PM
    controller support
    • Replies: 0
    • Views: 1,300
    11-01-2021, 04:24 PM Go to last post
  20. The game crashes when I attempt to fight the emerald weapon.

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: October 27 2021...

    Started by Mozin‎, 10-28-2021 09:36 AM
    • Replies: 0
    • Views: 629
    10-28-2021, 09:36 AM Go to last post

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