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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,131
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,365
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,508
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,984
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,630
    12-05-2017, 04:33 AM Go to last post
  1. I am getting frame drops/pauses with audio breaks every 3 seconds.

    This suddenly started happening a couple days before patch 7.1. Roughly every 3 seconds my frames just suddenly drop by at least 10 frames (I do have...

    Started by Sydin18‎, 11-19-2024 05:41 PM
    audio / visual bug, audio issue, frame drops, frame rate drop, frame rate issues
    • Replies: 3
    • Views: 865
    12-04-2024, 02:08 AM Go to last post
  2. Game Freeze

    Since launch of Dawntrail I have had a number of instances of game freeze. Sometimes just the game and I can close it and relaunch, but other times...

    Started by Anida‎, 07-03-2024 03:00 AM
    4 Deleted Post(s)
    • Replies: 36
    • Views: 14,450
    12-01-2024, 04:52 AM Go to last post
  3. PvP Lag

    There is a huge ping issue or lag issue in FFXIV PvP N/A. My connection is working fine with other video games and with FFXI, but when it comes to...

    Started by Painx‎, 11-15-2024 11:23 AM
    • Replies: 1
    • Views: 446
    11-27-2024, 12:37 AM Go to last post
  4. Game crashing upon loading if after Queue

    I've been having this problem since downloading the patch, ive tried restoring the game data but that made the game only black screen continuously,...

    Started by chibivampyre‎, 11-13-2024 05:36 PM
    1 Deleted Post(s)
    • Replies: 10
    • Views: 1,483
    11-23-2024, 01:02 AM Go to last post
  5. Since updating to Patch7.1 Game keeps crashing after trying to start the game

    I'm using the steam version of FFXIV. Since updating to 7.1 my game starts up with a black screen, won't respond before booting me back to my...

    Started by TizzArrior‎, 11-14-2024 05:09 AM
    bug, crash, steam, update 7.1
    • Replies: 6
    • Views: 2,012
    11-23-2024, 12:41 AM Go to last post
  6. Random crashing since 7.1

    My game either gets the nvgpucomp64.dll, directX errors or (more comon after the update) freezes then crashes to desktop. I have attached my system...

    Started by AnonChan‎, 11-19-2024 02:46 PM
    crashing, crashing to desktop
    • Replies: 4
    • Views: 970
    11-20-2024, 06:15 PM Go to last post
  7. Game crashing a few minutes after login after patch 7.1

    https://cdn.discordapp.com/attachments/1008557357854363828/1307724275322454106/image.png?ex=673b58a3&is=673a0723&hm=ae9c206b61e3ff343bf817607e53d5281a...

    Started by adampanerabread‎, 11-18-2024 02:23 AM
    • Replies: 4
    • Views: 836
    11-20-2024, 02:00 AM Go to last post
  8. Constant DirectX error crashing (11000002)

    Hey guys, for the past couple of months, I've been encountering my game crashing on, although inconsistent, multiple occasions. The timing on when it...

    Started by Soleski‎, 11-15-2024 08:12 PM
    • Replies: 4
    • Views: 1,255
    11-20-2024, 01:40 AM Go to last post
  9. The ever feared Fatal DirectX Error 11000002

    Hello everyone! like many other people I'm currently sat with a xiv client that constantly crashes after 5 to 10 minutes of playing the game, no...

    Started by Skyon_Tem‎, 11-10-2024 02:38 PM
    11000002, crash, directx 11 crash
    • Replies: 12
    • Views: 12,188
    11-20-2024, 12:36 AM Go to last post
  10. Character not properly logged out

    I am getting an error message "The character selected ws not properly logged out or is currrently logged in on another client. Logging character out....

    Started by yapa‎, 11-12-2024 05:18 AM
    error 3102
    • Replies: 12
    • Views: 1,675
    11-18-2024, 08:33 AM Go to last post
  11. Dualshock Controller Issues

    There is already a thread about the Dualshock Controller Issue Here if you're looking for more on the whole issue:...

    Started by JackRipple‎, 11-15-2024 08:57 AM
    • Replies: 1
    • Views: 456
    11-16-2024, 02:29 AM Go to last post
  12. An unexpected error has occured. Exiting FINAL FANTASY XIV.

    https://imgur.com/mm1Fj2E Im getting this error everytime after couple of seconds of loading screen as i login to play with my character, ive tried...

    Started by ZerozSama‎, 11-13-2024 10:46 PM
    error 2 Deleted Post(s)
    • Replies: 7
    • Views: 1,534
    11-16-2024, 01:27 AM Go to last post
  13. Unable to log-in over Wine deficiency

    Hello, Yesterday, I downloaded patch 7.1 without issue and logged in and played with minimal issue (just normal peak lag for new patch). This...

    Started by Nekron-39‎, 11-13-2024 10:32 PM
    load screen, log-in, wine
    • Replies: 1
    • Views: 502
    11-16-2024, 01:22 AM Go to last post
  14. Can't Calibrate Controller

    Hello, I'm having an issue where I cannot complete the controller calibration. I'm using a PS5 controller (wired through USB-C to USB-C)....

    Started by TyreseusTheGreat‎, 11-13-2024 01:28 AM
    calibration, controller configuration, controller help, controller issue, controller on pc
    • Replies: 1
    • Views: 796
    11-16-2024, 12:12 AM Go to last post
  15. PS5 unable to interact with launcher

    First time posting so sorry if i'm doing something wrong. PS5 launcher has no cursor so i'm unable to interact with anything. Was working...

    Started by CrimsonDeath‎, 04-20-2022 08:12 PM
    launch issue, ps5, ps5 login issue
    • Replies: 4
    • Views: 1,695
    11-15-2024, 12:32 AM Go to last post
  16. Game randomly crashes, screen freezes or goes black. Sound continues.

    Hi, For a couple days I have been suffering these random crashes while playing FF XIV, where the screen either freezes or goes black and my...

    Started by Akhelon‎, 11-12-2024 06:01 AM
    • Replies: 5
    • Views: 1,022
    11-14-2024, 09:53 AM Go to last post
  17. Unable to complete version check [30605][20448][10009][10019]

    Hello, anyone else encountered this issue? I was able to still play last night. Things I have tried to do: 1. Restart computer 2. Turn off all...

    Started by KahlenWindrunner‎, 11-12-2024 11:07 PM
    • Replies: 2
    • Views: 1,000
    11-14-2024, 01:17 AM Go to last post
  18. 7.1 Patch Update - Chat window too small to read

    I logged in this morning after the 7.1 patch update and the entire UI was tiny because of my graphics. I've been able to scale up the UI to 150% to...

    Started by Aruss‎, 11-12-2024 09:28 PM
    7.1, chat window, graphics, too small, ui
    • Replies: 2
    • Views: 978
    11-13-2024, 12:24 AM Go to last post
  19. FF14 wont launch

    Whenever I try to launch the game, I get the error "Unable to launch application. Launch using the ffxivboot.exe file.(0)" What Platform are you...

    Started by tbdkitsune1‎, 10-31-2024 10:35 AM
    • Replies: 3
    • Views: 3,807
    11-03-2024, 01:33 AM Go to last post
  20. PS5 recognizing Controller input, but not executing it 95% of the time

    Hello, as the title states: I'm having an issue with the controller input (PS5 Controller on PS5): You can see on the screen that the buttons...

    Started by McGeek‎, 10-26-2024 04:42 PM
    • Replies: 1
    • Views: 563
    10-29-2024, 09:53 PM Go to last post

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