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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,810
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,311
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,432
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,534
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,596
    12-05-2017, 04:33 AM Go to last post
  1. Account characters on Faerie seem broken?

    Hello! Like everyone else I have been managing the 2002/3001 errors, etc. On the last error I received I was bumped from around 600 -> 1 in queue...

    Started by LePikkle‎, 12-05-2021 11:38 AM
    • Replies: 3
    • Views: 2,001
    12-05-2021, 11:58 AM Go to last post
  2. Getting Disconnected when Entering Instances

    Although it doesn't happens 100% of the time, my friend keeps getting disconnected with no error, just server disconnection, and it happens very...

    Started by Aillard‎, 12-05-2021 11:37 AM
    disconnect, instance, server connection
    • Replies: 0
    • Views: 972
    12-05-2021, 11:37 AM Go to last post
  3. Edges of screen missing on PS5; HUD clipped off

    I just transferred from PS4 to PS5 and I am actually missing some screen real estate. About an inch of the screen is missing from all sides and my UI...

    Started by switchblades‎, 10-04-2021 04:31 AM
    • Replies: 7
    • Views: 4,882
    12-05-2021, 11:34 AM Go to last post
  4. Request: Do not cause client to exit on a 2002 error

    Authentication is done in the launcher. If the client encounters a 2002 error, please strongly consider allowing the client to remain open after...

    Started by EinherjarLucian‎, 12-05-2021 11:18 AM
    • Replies: 2
    • Views: 949
    12-05-2021, 11:25 AM Go to last post
  5. Directx 11 error?

    I had to do a system restore and now FFXIV says Im missing d3d11.dll. Whats up?

    Started by Warlord_Bear‎, 12-05-2021 11:24 AM
    • Replies: 0
    • Views: 1,073
    12-05-2021, 11:24 AM Go to last post
  6. Launcher/Game is causing PC to restart

    So I've been running into a issue where I login to the launcher and when I click play just as the game boots up it will sometimes cause my entire PC...

    Started by HippeusOmega‎, 12-04-2021 12:37 PM
    • Replies: 1
    • Views: 1,161
    12-05-2021, 11:24 AM Go to last post
  7. 2 days of error code 2002

    I love this game so it is really frustrating when I can't utilize my early access to Endwalker to play. Both days I have gotten nothing but the...

    Started by Zaikyu‎, 12-05-2021 11:16 AM
    • Replies: 0
    • Views: 849
    12-05-2021, 11:16 AM Go to last post
  8. Can't get through queue without error 2002d. Can't play.

    Yes I know there are a large amount of people trying to play. I don't have an issue sitting through queues if it meant it actually worked. Every time...

    Started by divi8‎, 12-05-2021 11:03 AM
    • Replies: 2
    • Views: 1,023
    12-05-2021, 11:11 AM Go to last post
  9. ERROR 2002 BEING KICKED FROM QUEUE ALL DAY

    I keep getting error 2002, I don't mind the long queues since its a new release but getting kicked out of the queue and joining at the end is...

    Started by A-b-r_Dread‎, 12-05-2021 10:41 AM
    • Replies: 7
    • Views: 2,324
    12-05-2021, 11:02 AM Go to last post
  10. Could we get some official information about the lobby disconnect 2002 errors?

    So my wife and I are both in the queue this evening, connecting to the same shard/world though our characters are in different locations. I have been...

    Started by Sorjal‎, 12-05-2021 09:09 AM
    • Replies: 6
    • Views: 1,465
    12-05-2021, 10:58 AM Go to last post
  11. Cannot log in

    I have never come to the forums to post anything until today For the past 3 days, It has taken me 4+ hours to log on. My datacenter is Primal. ...

    Started by SkyRapier‎, 12-05-2021 10:57 AM
    • Replies: 0
    • Views: 721
    12-05-2021, 10:57 AM Go to last post
  12. DEMAND REFUND FOR DAYS NOT BEING ABLE TO PLAY

    I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE....

    Started by Roksahlid‎, 12-04-2021 10:02 AM
    3 Pages
    1 2 3
    1 Deleted Post(s)
    • Replies: 29
    • Views: 6,852
    12-05-2021, 10:35 AM Go to last post
  13. Your tech department is handling this poorly.

    24 hour updates? really? how about you brief the population in real time so we're not sitting here thinking you're doing nothing but collecting a pay...

    Started by sweatypretzel‎, 12-05-2021 09:40 AM
    • Replies: 1
    • Views: 693
    12-05-2021, 10:34 AM Go to last post
  14. Lobby server crashing NEEDS handled

    Look, I'm a reasonable person. I've been playing MMOs for the past 20 years. I've been playing FFXIV since 1.0. I've been here for every expansion,...

    Started by AvalonBright‎, 12-05-2021 08:43 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,257
    12-05-2021, 10:25 AM Go to last post
  15. Just an acknowledgement that the Queue is broken would be nice

    Early access. New hyped game. New expansion. A content/game launch is expected to have issues. No one has a problem with a queue being insanely...

    Started by KungFuMunkeyz‎, 12-05-2021 10:10 AM
    • Replies: 0
    • Views: 743
    12-05-2021, 10:10 AM Go to last post
  16. PS4 to PS5 back-up issue (saved Character Data)

    So I've been playing the PS5 version for a few months now, and it seems I've hit a snag. When I went to mess around in the character creator (to make...

    Started by Ursa_Vonfiebryd‎, 11-27-2021 01:49 PM
    • Replies: 1
    • Views: 1,319
    12-05-2021, 10:07 AM Go to last post
  17. Login

    Can't even get back in que, keep getting 2002'd. Sat for a 3 hour que to get to position number 17 just to get 2002'd and back at 6000+ in que. This...

    Started by Revuls3‎, 12-05-2021 10:06 AM
    • Replies: 0
    • Views: 801
    12-05-2021, 10:06 AM Go to last post
  18. Sound fix with dx11

    Sound settings>Advanced sound options>App volume and device preferences, (with game open). Alternatively "Sound mixer options" typed up from the...

    Started by Yahmosa‎, 12-05-2021 03:05 AM
    2 Pages
    1 2
    fix, sound glitch
    • Replies: 10
    • Views: 5,182
    12-05-2021, 09:50 AM Go to last post
  19. unable to visit another world as suggested by the devs....

    when in in character select and the 'unable to obtain character' data message is on screen I am unable to login via visiting another world...

    Started by haseo_sora‎, 12-05-2021 07:51 AM
    • Replies: 3
    • Views: 1,072
    12-05-2021, 09:46 AM Go to last post
  20. It had gotten worse… straight to 2002 crash

    I have been trying to get in game for 6 hours now. I was at spot 5 from over 2000 earlier when kicked from queue and shot back too 2800. Several more...

    Started by Hauntedd‎, 12-05-2021 08:38 AM
    • Replies: 8
    • Views: 1,353
    12-05-2021, 09:21 AM Go to last post

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