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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,086
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,356
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,496
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,947
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,628
    12-05-2017, 04:33 AM Go to last post
  1. Endless queues and now i get error 2002 constantly so i cant even wait to play

    I have been playing sine launch which i have to say is pretty bad u have to wait hours to play and have gotten Dced from yur servers so i have to...

    Started by Braicus‎, 12-05-2021 11:59 AM
    • Replies: 1
    • Views: 731
    12-05-2021, 04:33 PM Go to last post
  2. Please fix the extreme audio stuttering issue

    I can't progress on the MSQ because my audio is glitching too much! it makes the game unplayable! Please i hope you devs are aware of this problem...

    Started by ray_lunaria‎, 12-05-2021 03:40 PM
    • Replies: 0
    • Views: 851
    12-05-2021, 03:40 PM Go to last post
  3. Fantasia Missing

    I bought a Fantasia and got into the game yesterday and used it, then logged out and lost connection to the lobby server because of server...

    Started by PiousAeneas‎, 12-05-2021 03:25 PM
    • Replies: 0
    • Views: 1,048
    12-05-2021, 03:25 PM Go to last post
  4. Enhancement Request: Add a *ding* sound effect to error msg when login server crashes

    So we can re-queue, because you know... as designed.

    Started by Katsushiro283‎, 12-05-2021 12:49 PM
    • Replies: 2
    • Views: 925
    12-05-2021, 02:24 PM Go to last post
  5. not able to login

    This is starting to tick me off i get in for like 30 minutes and i get kicked off and get a error 2002 and I am not able to login again when que is...

    Started by Kumokiri‎, 12-05-2021 01:09 PM
    • Replies: 0
    • Views: 581
    12-05-2021, 01:09 PM Go to last post
  6. Fix the Queues, This Is Unacceptable

    I just spent 2 hours sitting queue, restarting the game dozens of times because of error 2002, then I finally hit number 1 in queue, only to see yet...

    Started by Unrighteous‎, 12-05-2021 12:55 PM
    bug, dead, fix, queue, servers
    • Replies: 0
    • Views: 952
    12-05-2021, 12:55 PM Go to last post
  7. This queue issue will happen again on the 7th

    Countless people still haven't even played the game yet not because of the ques, but because they didn't pre-order the expansion. On the 7th these...

    Started by YukikoKurosawa‎, 12-05-2021 12:20 PM
    1 Deleted Post(s)
    • Replies: 0
    • Views: 765
    12-05-2021, 12:20 PM Go to last post
  8. Pretty disappointed in "Early Access"

    So I bought the game hoping to get early access as promised, but the fact of the matter is I can't get into even play which is why you preorder a...

    Started by Leviathan1usa‎, 12-05-2021 11:21 AM
    • Replies: 1
    • Views: 1,260
    12-05-2021, 12:16 PM Go to last post
  9. Account characters on Faerie seem broken?

    Hello! Like everyone else I have been managing the 2002/3001 errors, etc. On the last error I received I was bumped from around 600 -> 1 in queue...

    Started by LePikkle‎, 12-05-2021 11:38 AM
    • Replies: 3
    • Views: 2,012
    12-05-2021, 11:58 AM Go to last post
  10. Getting Disconnected when Entering Instances

    Although it doesn't happens 100% of the time, my friend keeps getting disconnected with no error, just server disconnection, and it happens very...

    Started by Aillard‎, 12-05-2021 11:37 AM
    disconnect, instance, server connection
    • Replies: 0
    • Views: 983
    12-05-2021, 11:37 AM Go to last post
  11. Edges of screen missing on PS5; HUD clipped off

    I just transferred from PS4 to PS5 and I am actually missing some screen real estate. About an inch of the screen is missing from all sides and my UI...

    Started by switchblades‎, 10-04-2021 04:31 AM
    • Replies: 7
    • Views: 5,026
    12-05-2021, 11:34 AM Go to last post
  12. Request: Do not cause client to exit on a 2002 error

    Authentication is done in the launcher. If the client encounters a 2002 error, please strongly consider allowing the client to remain open after...

    Started by EinherjarLucian‎, 12-05-2021 11:18 AM
    • Replies: 2
    • Views: 960
    12-05-2021, 11:25 AM Go to last post
  13. Directx 11 error?

    I had to do a system restore and now FFXIV says Im missing d3d11.dll. Whats up?

    Started by Warlord_Bear‎, 12-05-2021 11:24 AM
    • Replies: 0
    • Views: 1,078
    12-05-2021, 11:24 AM Go to last post
  14. Launcher/Game is causing PC to restart

    So I've been running into a issue where I login to the launcher and when I click play just as the game boots up it will sometimes cause my entire PC...

    Started by HippeusOmega‎, 12-04-2021 12:37 PM
    • Replies: 1
    • Views: 1,176
    12-05-2021, 11:24 AM Go to last post
  15. 2 days of error code 2002

    I love this game so it is really frustrating when I can't utilize my early access to Endwalker to play. Both days I have gotten nothing but the...

    Started by Zaikyu‎, 12-05-2021 11:16 AM
    • Replies: 0
    • Views: 857
    12-05-2021, 11:16 AM Go to last post
  16. Can't get through queue without error 2002d. Can't play.

    Yes I know there are a large amount of people trying to play. I don't have an issue sitting through queues if it meant it actually worked. Every time...

    Started by divi8‎, 12-05-2021 11:03 AM
    • Replies: 2
    • Views: 1,031
    12-05-2021, 11:11 AM Go to last post
  17. ERROR 2002 BEING KICKED FROM QUEUE ALL DAY

    I keep getting error 2002, I don't mind the long queues since its a new release but getting kicked out of the queue and joining at the end is...

    Started by A-b-r_Dread‎, 12-05-2021 10:41 AM
    • Replies: 7
    • Views: 2,335
    12-05-2021, 11:02 AM Go to last post
  18. Could we get some official information about the lobby disconnect 2002 errors?

    So my wife and I are both in the queue this evening, connecting to the same shard/world though our characters are in different locations. I have been...

    Started by Sorjal‎, 12-05-2021 09:09 AM
    • Replies: 6
    • Views: 1,475
    12-05-2021, 10:58 AM Go to last post
  19. Cannot log in

    I have never come to the forums to post anything until today For the past 3 days, It has taken me 4+ hours to log on. My datacenter is Primal. ...

    Started by SkyRapier‎, 12-05-2021 10:57 AM
    • Replies: 0
    • Views: 731
    12-05-2021, 10:57 AM Go to last post
  20. DEMAND REFUND FOR DAYS NOT BEING ABLE TO PLAY

    I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE....

    Started by Roksahlid‎, 12-04-2021 10:02 AM
    1 Deleted Post(s)
    • Replies: 29
    • Views: 6,900
    12-05-2021, 10:35 AM Go to last post

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