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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,798
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,310
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,431
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,517
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,594
    12-05-2017, 04:33 AM Go to last post
  1. Subscription consumption while being unable to play

    Shouldn't there be a compensation or a way to freeze the subscription? with this queue of 6000 players i can't play at all, and if i wait hours...

    Started by VictorCrispim‎, 12-05-2021 05:17 AM
    5 Pages
    1 2 3 ... 5
    3 Deleted Post(s)
    • Replies: 42
    • Views: 8,517
    12-07-2021, 06:39 AM Go to last post
  2. Awful flickering lighting in cutscenes

    Lately I've noticed many cutscenes where the lighting on characters flickers constantly as they shift around. There will be a large section of...

    Started by BetaKeja‎, 10-02-2021 02:20 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 8,180
    12-07-2021, 06:22 AM Go to last post
  3. Constant Disconnects After Logging In - Error 9006

    As of 12/3/2021 I am having sever network issues with the game. I'm not speaking to the queue times, more-so my latency, ping, and being disconnected...

    Started by posey‎, 12-06-2021 06:52 AM
    9006, 9006 error
    • Replies: 3
    • Views: 1,540
    12-07-2021, 05:21 AM Go to last post
  4. Shutdown of all worlds for a week and fix the issue by adding more servers

    I mean, why not? They gave free days anyway and this is fair to everyone. I think there was a time an mmo got maintenance for a week, forgot the name...

    Started by Rinlina‎, 12-06-2021 10:57 AM
    3 Pages
    1 2 3
    5 Deleted Post(s)
    • Replies: 22
    • Views: 6,449
    12-07-2021, 12:29 AM Go to last post
  5. Warm Hearts, Rekindled Hopes crash

    Whenever I go to speak to Alphinaud to have him tend to the baby, the cutscene won't load and I'll eventually get the error "An unexpected error has...

    Started by EBTForCBT‎, 12-06-2021 11:53 PM
    • Replies: 0
    • Views: 728
    12-06-2021, 11:53 PM Go to last post
  6. DirectX Error 11000002

    I'm posting this again since no devs or mods decided to acknowledge the issue and I will keep posting it until they do. This particular problem...

    Started by pepsodont‎, 12-06-2021 11:43 PM
    • Replies: 0
    • Views: 1,136
    12-06-2021, 11:43 PM Go to last post
  7. DirectX Error 11000002

    Hallo, since the beginning of Endwalker i get an error from DirectX: DirectX Error 11000002. I already restored my pc and did an fresh reinstall of...

    Started by Blackberndi‎, 12-06-2021 10:20 PM
    11000002, directx, error
    • Replies: 0
    • Views: 1,415
    12-06-2021, 10:20 PM Go to last post
  8. GPU is possibly the reason behind distorted audio and crashing

    As someone who has been experiencing the audio issues like many others since this release one thing I started to notice as a major issue was this. In...

    Started by Zardel‎, 12-06-2021 11:56 AM
    audio issues, gpu 1 Deleted Post(s)
    • Replies: 5
    • Views: 2,471
    12-06-2021, 08:43 PM Go to last post
  9. Removing myself from a party from the log in screen

    I was in a party with one other player and we were both disconnected at the same time. The world we are on (Tonberry) is full so we are both unable...

    Started by Emiia‎, 12-06-2021 07:22 PM
    connection issues, disconnect, party, queue, world visit
    • Replies: 0
    • Views: 1,260
    12-06-2021, 07:22 PM Go to last post
  10. Endwalker: Collector's Edition Code Not Working

    Title. Code entered but system unable to accept (says code is invalid). Have these not been implemented yet?

    Started by NolChannel‎, 12-03-2021 10:38 PM
    • Replies: 6
    • Views: 1,726
    12-06-2021, 07:07 PM Go to last post
  11. Game crashing on start up,

    Game keeps crashing at start up unless I switch to directX9 even though I have directX12... unsure why or how to fix. Dunno if this is an old issue,...

    Started by Darkelfdaddy‎, 12-06-2021 12:21 PM
    • Replies: 4
    • Views: 1,056
    12-06-2021, 03:31 PM Go to last post
  12. Logitech Macros

    I have a logitech device which allows me to make looping macros for multiple key inputs. The one I use frequently for other games is a macro that...

    Started by ZeoNox‎, 12-05-2021 09:27 PM
    • Replies: 2
    • Views: 1,671
    12-06-2021, 02:17 PM Go to last post
  13. Chronically My Issues with Logging In During Expansion Congestion

    Hello there. I know the support staff is doing all they can and there are a lot of issues going on but I wanted to add my own experience to the pile...

    Started by Cevian‎, 12-06-2021 08:55 AM
    • Replies: 2
    • Views: 1,593
    12-06-2021, 01:31 PM Go to last post
  14. Waited 3 hours to get in....then a dc

    Waited 3 hours to get in, played for 45min then a dc (server side) and now a 4,700 queue. This is a poor customer experience.

    Started by Zalem‎, 12-06-2021 11:33 AM
    • Replies: 3
    • Views: 798
    12-06-2021, 12:48 PM Go to last post
  15. An end to server congestion?

    Ever since I started gaming on FF14, I have been enthusiastic with the experience before me. Now I feel my money, my time and my love of the game...

    Started by LylaKath‎, 12-06-2021 03:20 AM
    2 Pages
    1 2
    • Replies: 17
    • Views: 3,664
    12-06-2021, 12:43 PM Go to last post
  16. Jenova 3001 Error

    Jenova world queue is not available to many and we are getting "This World is currently full. Please wait until an opening is available and try...

    Started by Katsy‎, 12-06-2021 10:40 AM
    • Replies: 2
    • Views: 1,077
    12-06-2021, 12:17 PM Go to last post
  17. Either Fix the Lobby or extend the queue timer

    The Lobby is a mess, it's total bs to not even be able to connect due to a lobby error and then assuming you do get in to sit in a queue for an hour...

    Started by Deprox‎, 12-06-2021 07:13 AM
    • Replies: 9
    • Views: 2,131
    12-06-2021, 12:14 PM Go to last post
  18. Internet goes out in dungeon, now I'm stuck in queue (savage) while my party waits!

    Why is there nothing is place for this instance? I feel horrible making my party wait for me. It's to the point where I'm telling them to kick me and...

    Started by General_Esdese‎, 12-06-2021 11:56 AM
    • Replies: 1
    • Views: 963
    12-06-2021, 12:09 PM Go to last post
  19. Can longer get to character select screen

    I was in queue 3 times, all of them 4 k cause I kept getting 2002ed. Now I just get 2002ed right before character select.

    Started by SicariusSeven‎, 12-06-2021 09:11 AM
    1 Deleted Post(s)
    • Replies: 4
    • Views: 1,589
    12-06-2021, 11:39 AM Go to last post
  20. paying customer deserve better welcome to the real 8th UMBRAL CALAMITY

    Getting game time is such a joke and slap in the face. This is a problem they knew about for months. I feel like i'm getting screwed. I want a...

    Started by Valknarr99‎, 12-06-2021 11:35 AM
    • Replies: 0
    • Views: 696
    12-06-2021, 11:35 AM Go to last post

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