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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,698
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,294
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,406
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,382
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,574
    12-05-2017, 04:33 AM Go to last post
  1. I cannot login

    I keep getting disconnected from lobby server and being pushed back in line. I went from spot 3107 to 4664. This is unacceptable and there is no...

    Started by DanicaS‎, 12-07-2021 09:04 AM
    • Replies: 1
    • Views: 837
    12-07-2021, 11:52 AM Go to last post
  2. Is it possible to get in at all?

    I am sitting here baby sitting it all day. And its like 70% of the time you get back in roughly where you were, but now just one 2002 will kick you...

    Started by AkamTsuchi‎, 12-07-2021 09:21 AM
    • Replies: 1
    • Views: 958
    12-07-2021, 11:42 AM Go to last post
  3. Having to wait through a queue after a game client crash is completely ridiculous

    Had the game crash on me (fatal DirectX error) at the end of the cutscene between the final dungeon and final trial of the MSQ. Now I'm waiting...

    Started by Suzushiiro‎, 12-07-2021 09:31 AM
    crash, disconnect, queue
    • Replies: 2
    • Views: 1,318
    12-07-2021, 11:42 AM Go to last post
  4. 9006 error

    I tried logging today and I can't stay on, I'm not receiving any packets from server side, everything was fine yesterday.

    Started by PooKiiee‎, 12-07-2021 09:25 AM
    • Replies: 1
    • Views: 514
    12-07-2021, 11:42 AM Go to last post
  5. 1 to 3,408

    Que spot 1... 2002 error... now que 3,408... If you can't buy servers because of a chip shortage, then what fixes this? Wait until enough people go...

    Started by Vandrak‎, 12-07-2021 08:15 AM
    • Replies: 4
    • Views: 1,111
    12-07-2021, 11:42 AM Go to last post
  6. 2002 Disconnects and Queue Lengths

    Compiled some rough potential correlations over the past few days for Exodus log-ins. If the queue is somewhere under 2000, waiting is possible (but...

    Started by Fyrestorm58355‎, 12-07-2021 09:59 AM
    queue lobby error 2002
    • Replies: 3
    • Views: 916
    12-07-2021, 11:41 AM Go to last post
  7. Disconnect on attempt to enter Queue - 2002 Error

    2002 in the handful of attempts I have made to get in line tonight over the last few hours, can't get in queue to even wait my turn. Same story...

    Started by Hauntedd‎, 12-07-2021 09:21 AM
    • Replies: 5
    • Views: 712
    12-07-2021, 11:40 AM Go to last post
  8. Why has nothing been done yet

    What is going on? Giving us 7 days is nice, but its to be expected at this point. I mean, I cant log in to the servers. Regardless of missing out on...

    Started by Lindxstein‎, 12-07-2021 10:35 AM
    • Replies: 2
    • Views: 744
    12-07-2021, 11:37 AM Go to last post
  9. This World is currently full. Players in queue: 1. || Error 3001

    Square Enix... Please explain the screenshot above, thank you.

    Started by Mazora_Espeon‎, 12-07-2021 10:47 AM
    • Replies: 4
    • Views: 1,242
    12-07-2021, 11:34 AM Go to last post
  10. Devorer of world

    If you got knocked off and charter landed another spot how do you get up there with no flight and nothing goes there =are you kidding me

    Started by JohncarterIx‎, 12-07-2021 10:30 AM
    • Replies: 0
    • Views: 863
    12-07-2021, 10:30 AM Go to last post
  11. Game Keeps on crashing on cutscenes

    I've been having this issue consistently after the endwalker update. So everytime there's an in-duty cutscene (no matter what kind of duty, solo or...

    Started by Isorinta‎, 12-05-2021 07:31 PM
    crash during cutscene, crash during cutscenes, direct x, directx 11, endwalker
    • Replies: 2
    • Views: 3,767
    12-07-2021, 10:07 AM Go to last post
  12. Resolution bugged

    So I turned off the Directx 11 support (as I use Directx 12) And now the screen of the game will not adjust to the 1920-1080 Screen resolution I have...

    Started by XiroGear‎, 12-05-2021 05:12 PM
    • Replies: 7
    • Views: 2,472
    12-07-2021, 09:38 AM Go to last post
  13. STOP DISCONNECTING PEOPLE IN QUEUE!!!!!!!!!!!!!!!!!!!!!!!!

    What in the HELL kind of logic is this?? There is no excuse in this. I swear, I WISH I could sue you people as a company for the time and energy...

    Started by martimus‎, 12-07-2021 08:57 AM
    • Replies: 2
    • Views: 811
    12-07-2021, 09:01 AM Go to last post
  14. Login Servers Need To Be Fixed

    3001 errors reported on multiple datacenters and servers. Even w hen the 3001 errors stop, you're stuck in a small queue (893 for me) And no...

    Started by Angellos‎, 12-07-2021 06:14 AM
    • Replies: 2
    • Views: 1,211
    12-07-2021, 06:43 AM Go to last post
  15. Subscription consumption while being unable to play

    Shouldn't there be a compensation or a way to freeze the subscription? with this queue of 6000 players i can't play at all, and if i wait hours...

    Started by VictorCrispim‎, 12-05-2021 05:17 AM
    5 Pages
    1 2 3 ... 5
    3 Deleted Post(s)
    • Replies: 42
    • Views: 8,495
    12-07-2021, 06:39 AM Go to last post
  16. Awful flickering lighting in cutscenes

    Lately I've noticed many cutscenes where the lighting on characters flickers constantly as they shift around. There will be a large section of...

    Started by BetaKeja‎, 10-02-2021 02:20 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 8,167
    12-07-2021, 06:22 AM Go to last post
  17. Constant Disconnects After Logging In - Error 9006

    As of 12/3/2021 I am having sever network issues with the game. I'm not speaking to the queue times, more-so my latency, ping, and being disconnected...

    Started by posey‎, 12-06-2021 06:52 AM
    9006, 9006 error
    • Replies: 3
    • Views: 1,530
    12-07-2021, 05:21 AM Go to last post
  18. Shutdown of all worlds for a week and fix the issue by adding more servers

    I mean, why not? They gave free days anyway and this is fair to everyone. I think there was a time an mmo got maintenance for a week, forgot the name...

    Started by Rinlina‎, 12-06-2021 10:57 AM
    3 Pages
    1 2 3
    5 Deleted Post(s)
    • Replies: 22
    • Views: 6,404
    12-07-2021, 12:29 AM Go to last post
  19. Warm Hearts, Rekindled Hopes crash

    Whenever I go to speak to Alphinaud to have him tend to the baby, the cutscene won't load and I'll eventually get the error "An unexpected error has...

    Started by EBTForCBT‎, 12-06-2021 11:53 PM
    • Replies: 0
    • Views: 725
    12-06-2021, 11:53 PM Go to last post
  20. DirectX Error 11000002

    I'm posting this again since no devs or mods decided to acknowledge the issue and I will keep posting it until they do. This particular problem...

    Started by pepsodont‎, 12-06-2021 11:43 PM
    • Replies: 0
    • Views: 1,134
    12-06-2021, 11:43 PM Go to last post

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