Forum Top: Important Notices

We regret to announce that due to ongoing high ticket volumes, the EU Support Centre is temporarily making the live chat service unavailable. ...

Following the update of our payment processor on April 28, 2026 we have been receiving reports from users that prepaid card transactions were not...

Due to bank holidays being celebrated in the United Kingdom during the month of May, the European Square Enix Support Centre will be closed on the...

Due to the Easter holidays in the United Kingdom, the European Square Enix Support Centre will be closed on Friday, 3 April and Monday, 6 April. ...

As part of our ongoing efforts to improve customer experience, please be aware that the ‘Security Question and Answer’ fields in the registered...

During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows: 22nd to 24th December: Open...

We have been monitoring an increase in the redemption of FINAL FANTASY XIV game codes which were obtained fraudulently. These game codes include...

In accordance with new financial regulations in India, all Square Enix Accounts registered in India must have a state added to their registered...

If you are using a Software Token or another authentication app, please be sure to keep your Emergency Removal Password in a safe place. This...

This is a notice to all customers who use a Software Token or Software Authenticator. If you are using a Software Token or Software Authenticator...

Due to the Summer bank holiday, the European Square Enix Support Centre will be closed on Monday, August 25. GM support for FINAL FANTASY XI and...

FINAL FANTASY XIV support for Windows® 10 will end on October 14, 2025. Microsoft will no longer provide security updates or support for PCs...

From all of us on the FFXIV development and management team, our hearts go out to those who were affected by the mountain fires that occurred around...

During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows: 23rd and 24th December:...

We plan to implement a currency change for Square Enix Accounts registered to the Isle of Man by the end of January 2025 which will affect your...

From all of us on the FFXIV development and management team, our hearts go out to those in Spain who were affected late last month by the flooding...

From all of us on the FFXIV development and management team, our hearts go out to those who were affected late last month by Hurricane Helene in...

If you are using a Software Token or another authentication app, please be sure to keep your Emergency Removal Password in a safe place. This...

This is a notice to all customers who use a Software Token or Software Authenticator. If you are using a Software Token or Software Authenticator...

Due to the Summer Bank Holiday, the European Square Enix Support Centre will be closed on Monday, August 26. GM support for FINAL FANTASY XI and...