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Forum Top: Support Center Resolved

  1. Sticky Thread Sticky: Welcome to the "Support Center Resolved" Forum!

    This subforum serves as a place for users to review issues that received an official resolution from the Support Center. This is meant to provide a...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 4,163
    12-05-2017, 04:35 AM Go to last post
  1. "Unable to obtain character data" Inquiry ticket #15952333

    Hello, I am one of many who are getting the 1016 error "Unable to obtain character data". Apparently, I am not the only one. I wasn't sure if...

    Started by SquidEater‎, 04-16-2021 06:24 PM
    1016 code error
    • Replies: 0
    • Views: 95
    04-16-2021, 06:24 PM Go to last post
  2. Patch 5.5 Game Crashes upon entering the Firmament

    After the 5.5 update anytime i try to enter the firmament I get two errors and the game crashes upon the firmament loading screen. ...

    Started by Ekoto‎, 04-15-2021 12:18 AM
    • Replies: 0
    • Views: 112
    04-15-2021, 12:18 AM Go to last post
  3. Launcher System Error (HTTPS System Error)

    For the last two days whenever I try to open the launcher, I get only the standard gray screen with FINAL FANTASY XIV for about 45-60 seconds, then a...

    Started by Leovinus‎, 03-24-2021 02:53 AM
    • Replies: 3
    • Views: 280
    03-24-2021, 09:18 AM Go to last post
  4. FFXIV Won't Launch M1 MacBook Pro MacOS 11.2

    High so I got a brand new MacBook Pro with the M1 processor and it is up to date on macOS 11.2. I downloaded the DMG from Square-Enix moved to the...

    Started by Presbytier‎, 02-04-2021 03:20 AM
    apple client, macbook pro, macos, macos client
    • Replies: 3
    • Views: 502
    02-04-2021, 10:17 AM Go to last post
  5. Crash on entering Reisen Temple

    Date & Time: 1/15/21 12am Frequency: Always World name: Ultros Character name: Lauronne Restaux Retainer name: NPC name: Monster name: ...

    Started by duvel1‎, 01-15-2021 03:21 PM
    • Replies: 1
    • Views: 51,352
    01-20-2021, 05:50 AM Go to last post
  6. Uninstaller won't launch

    I bought the steam version C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online On this path there is an exe that's called...

    Started by Magician_Red_2000‎, 12-24-2020 11:01 AM
    • Replies: 2
    • Views: 460
    12-24-2020, 12:55 PM Go to last post
  7. Game error 30426 19900 740

    After installing the update patch and entering the login and password in the launcher this error appears unable to complete version update 30426...

    Started by Lander‎, 12-12-2020 06:54 PM
    • Replies: 4
    • Views: 822
    12-23-2020, 03:21 AM Go to last post
  8. Unable to download patch files [30413] [25008] [20495] [20495]

    Got about halfway through download on my new PC I built, and restarted due to some drivers I was installing at same time. Now whenever I try to...

    Started by fogell‎, 12-20-2020 10:02 PM
    • Replies: 0
    • Views: 481
    12-20-2020, 10:02 PM Go to last post
  9. Graphic errors/fps drop

    Hello. Since the release of the patch I've had strange stuttering and sudden fps drops, but the most worrisome is this: As you can imagine...

    Started by Kythicat‎, 12-10-2020 06:14 AM
    • Replies: 4
    • Views: 736
    12-11-2020, 02:56 AM Go to last post
  10. Big fps drops.

    Hello, I got some massive fps drops when using 82fps (refeshrate ½ option). This problem seems to be there if I play on Windowed Borderless. FPS...

    Started by ChaiAmariyo‎, 11-07-2020 02:41 AM
    • Replies: 9
    • Views: 1,174
    11-12-2020, 07:38 AM Go to last post
  11. Stormblood Prima Vista Tiring Room Crash

    I recently finished the Stormblood main scenario quests and decided to unlock side content in Kugane by completing the quests with blue markers. One...

    Started by Zeratul2506‎, 09-23-2020 05:47 AM
    • Replies: 2
    • Views: 610
    09-25-2020, 12:11 AM Go to last post
  12. Cant Launch Game From Steam

    Hi im have trouble launch game from steam i click the play button it go,s to the first load screen then just stops i have try uninstalling both steam...

    Started by stormhearts‎, 09-21-2020 11:42 PM
    • Replies: 4
    • Views: 665
    09-24-2020, 10:38 PM Go to last post
  13. Cannot install game on new computer: Runtime error C++

    After getting a new computer, I have been having an issue installing FFXIV. I'm keep getting same error as follows: Runtime Error! Programs...

    Started by Damet‎, 09-15-2020 08:18 AM
    installer error
    • Replies: 0
    • Views: 633
    09-15-2020, 08:18 AM Go to last post
  14. Crashing consistently

    I haven't played since 5.0, and I resubbed for 5.3 after building a new pc and I'm crashing consistently. Sometimes I won't crash for 4 hours,...

    Started by Timplar‎, 08-21-2020 03:30 PM
    crash, technical support
    • Replies: 2
    • Views: 1,069
    08-29-2020, 09:57 AM Go to last post
  15. My main character is stuck in infinite loading screen

    Hello and I am sorry to interrupt and to be a bother, but am really stuck. But I have encountered an issue, my main character at current point...

    Started by Themarvin‎, 08-28-2020 05:42 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,692
    08-29-2020, 12:23 AM Go to last post
  16. Error 2002 on Hotel Wifi

    I know the issue is completely on the hotel wifi admins' side, but they suggested I ask here for help anyway. My family and I are staying at a...

    Started by Trug‎, 08-26-2020 04:39 AM
    • Replies: 2
    • Views: 383
    08-26-2020, 05:44 AM Go to last post
  17. Constant crashing the last few weeks

    Hi! The past few weeks my game has experienced numerous crashes, i've tried everything, clean boot, *five* clean reinstalls, underclocking my memory,...

    Started by Sapphos‎, 08-12-2020 02:20 AM
    • Replies: 7
    • Views: 1,146
    08-25-2020, 03:53 AM Go to last post
  18. Character stuck & game crashes when teleporting into The Ala Mhigan Quarter

    Date & Time: 17/08/2020 2:50PM GMT+8 Frequency: Always World name: Tonberry Character name: Denka Crown Class/Level: Miner Lv80 Party or solo:...

    Started by DenkaCrown‎, 08-17-2020 04:26 PM
    • Replies: 3
    • Views: 609
    08-19-2020, 02:14 PM Go to last post
  19. Voice Audio

    for some reason character voices in cutscenes sound like far away and echo-y since 5.3! does anyone else have this or have a fix for it? Thank you!

    Started by Taiyoji‎, 08-12-2020 01:02 AM
    • Replies: 4
    • Views: 707
    08-19-2020, 03:36 AM Go to last post
  20. Wont let me play a certain player

    Every time I try to play King Undercroft on one of my computers I get kicked out of the game. I get the error message "That an unexpected error as...

    Started by Joshofcamalot‎, 08-06-2020 11:15 AM
    • Replies: 4
    • Views: 803
    08-14-2020, 04:13 AM Go to last post

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