https://forum.square-enix.com/ffxiv/ en Sun, 17 May 2026 17:26:48 GMT vBulletin 60 https://forum.square-enix.com/ffxiv/images/misc/rss.png https://forum.square-enix.com/ffxiv/ https://forum.square-enix.com/ffxiv/threads/528263-EU-Square-Enix-Europe-Support-Centre-Limited-Services-%28May-5%29?goto=newpost Tue, 05 May 2026 17:05:20 GMT We regret to announce that due to ongoing high ticket volumes, the EU Support Centre is temporarily making the live chat service unavailable. ... We regret to announce that due to ongoing high ticket volumes, the EU Support Centre is temporarily making the live chat service unavailable.

Please be assured that all queries can still be submitted via email and our web forms. We will endeavour to respond to you as quickly as we can but please be aware that it may take us a little longer to reply than usual.
We are very sorry for any inconvenience this may cause and hope to resume chat support as soon as possible.

We encourage you to make use of the in-game Knowledge Base articles in the Support Desk menu (for FINAL FANTASY XIV) or from the Support Centre website at https://support.eu.square-enix.com/ before submitting a ticket.

We thank you for your patience and understanding in this matter.

[Date & Time]
May 5, 2026

[Details]
Chat Support Service unavailable

[Cause]
High Call Volume

[Affected Services]
Chat support ]]> Important Notices NOC_EU https://forum.square-enix.com/ffxiv/threads/528263-EU-Square-Enix-Europe-Support-Centre-Limited-Services-%28May-5%29 https://forum.square-enix.com/ffxiv/threads/528096-NA-An-Issue-with-Prepaid-Card-Transactions-%28May-1%29?goto=newpost Fri, 01 May 2026 18:03:42 GMT Following the update of our payment processor on April 28, 2026 we have been receiving reports from users that prepaid card transactions were not... Following the update of our payment processor on April 28, 2026 we have been receiving reports from users that prepaid card transactions were not functioning properly.

Thanks to the reports from users, we were able to confirm that prepaid card transactions in North America are not being processed. We are working closely with our partners to address the issue and will share an update as soon as we have more information. While the issue is being addressed, affected users can utilize other payment options such as Amazon Pay, PayPal to purchase Crysta, or game time codes.

We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work to address the issue. ]]> Important Notices NOC_NA https://forum.square-enix.com/ffxiv/threads/528096-NA-An-Issue-with-Prepaid-Card-Transactions-%28May-1%29 https://forum.square-enix.com/ffxiv/threads/528078-EU-Square-Enix-Support-Centre-%E2%80%93-May-2026-Bank-Holiday-Closures?goto=newpost Fri, 01 May 2026 10:59:32 GMT Due to bank holidays being celebrated in the United Kingdom during the month of May, the European Square Enix Support Centre will be closed on the... Due to bank holidays being celebrated in the United Kingdom during the month of May, the European Square Enix Support Centre will be closed on the following dates:

· Monday, May 4th (reopening on Tuesday, May 5th)
· Monday, May 25th (reopening on Tuesday, May 26th)

GM support for FINAL FANTASY XIV will still be available during this time.

We thank you for your continued support! ]]> Important Notices NOC_EU https://forum.square-enix.com/ffxiv/threads/528078-EU-Square-Enix-Support-Centre-%E2%80%93-May-2026-Bank-Holiday-Closures