this isn't an excuse to bring back the PS2 complaint is it? Because even SE said the Auto-Translate could not be expanded due to PS2 limitations.
As to the other issues, possible JP players don't have an Arabic keyboard, too. (Yes, our Alphabet letters are called Arabic). I certainly don't have a Kanji one and I'm hoping to study Japanese when I have a little extra money for classes.
And the point about them being ashamed of their English proficiency, dead on. Shame is an extremely important matter to the japanese and their sense of honor. If we correct them or crack a joke at a mistake it's just playing to us, but to some of them it is a very serious issue. Maybe we both need some sensitivity training, us to curb insensitivity, them to not be so sensitive, I don't know. You're dealing with a cultural gap, American humor doesn't translate well to Japanese, and vice-versa. Our humor is seen as coarse and disrespectful, theirs as stilted and abstract. There are many other issues as well.
They do love american markets and american dollars though.