I hate you square enix.

[Seyrena]

1. Spam enter until you come to password text field.
2. Enter PW by typing it in when the soft keyboard screen comes up. Yeah, that's right, with your real keyboard. Then hit Enter.
3. Hit Left Arrow Key, then Enter.
4. [IDK about you but a shortcut comes up on mine that takes you to the FFXI page automatically. The cursor defaults to it so you merely just have to press enter] ...twice. And it takes about 8 seconds for that to load.
5. Hit enter again after 5 seconds when the cursor defaults to "Play".
6. Exit out of the Terms of Service by hitting the Left Arrow Key, then Enter - no wait
7. Hit enter to press play... AGAIN, then 15 seconds of loading time.
8. Hit enter to accept, then 5 seconds.
9. Hit enter to Select character - no wait
10. (arrow keys, then) Hit enter to select your character - no wait
11. Hit enter to play as that character, then 10 seconds wait.
Unless I want to login to my mule, Steps 7-11 are one step: Spam Enter.

I fixed your login process. Again.

The issue here is not the complexity of the input. The issue here is the loading time, which is abysmal. I would give my left pinky toe to be able to skip Step 4 and just have it load the FFXI screen when I input my password instead of sitting through the loading process of PlayOnline, which I'll NEVER use except for Service and Support, which could easily be integrated into the FFXI screen.

Also, I think that the real problem is that they're using a service they designed for the Playstation 2, to be navigated with a directional pad and the 'X' button.

On a side note, notice how many times I said Hit Enter.
Also note how I mentioned that you don't have to use the clicky software keyboard to input your password - just start typing it in when the soft keyboard shows up, and it'll start showing up in the text field at the top.