Greetings PoaSign!

After review we have some additional information to give you regarding your concern. It seems that they believe this matter may be more directly affected by your own environment as you are being asked to contact technical support for more assistance.

I will be moving this report directly over to the Technical Support forums for you. Please note they may request information outside of what we have already requested. Your continued cooperation on this matter is appreciated! You may also contact them through the Customer Service option at the following link -

http://support.na.square-enix.com/co...php?id=20&la=1

I thank you for your patience on this matter and offer my apologies for any inconvenience. I wish you a swift resolution as well!

-=Game Master Emdub=-