Hello Rambus,

Regarding your concern over your mule account, you will need to continue to contact our Support Center as this is an account related matter which the GMs cannot address. If you have not heard back from them, you may wish to re-open communication through our official site: http://support.na.square-enix.com

I am afraid that we cannot assist you through the Forums. We understand the frustration you must be feeling.

As this time, we will be locking this thread as the matter cannot be addressed through this medium as this is considered an account related matter.

Thank you for your continued support.

-Senior Game Master Jhanaka