Getting customer serivce to solve an issue ( I do not know where best to post this)

[Rambus]

I Have tried calling the support center and talking to GMs, and after 2 years I have yet to find a reslove.

In 2009 Square enix was ban happy. This was the point just after the salage bans. This was the period of banning people over credit cards and such where you had the support center opened on weekends do to the mass number of compaints. I had all 3 my accounts hit by this where to took 2 days to get back on the game.

2 weeks later i was called a RMT for trading to my self. Ever since then I was scard of making high vaule trades to friends like with dynamis coins and crafting like I had a lot of arrows made that are of high vaule.

I want to know how to get a reslove for my mule account for being banned becuse no one from the support center will contect me dispite saying they would and fix my account.

I am not a RMT, I did nothing to voliate the ToS, I do not even use windower scripts like 80% of the people do or bot. I want to know why I was told I was RMT when all i did was mule.

Can you also tell me where to post topics about lack of customer serivce by the support cetner and GMs?

[Crocker]

I was banned August 3rd 2009 for "RMT related Activities" I have 3 accounts as well all linked to the same Square Enix account / Token. Only 1 Account was banned and still unable to get it back I did nothing at all wrong never used any 3rd party programs and never bought or sold gil.

We have identified RMT related activities of the account from our suspicious IP address investigation.
This account has been banned today because it is judged to be a member of doing cultivation systematically.
No idea what that means and if it was true all 3 accounts should of been banned.

It appears that your account has been banned. It was banned for irregular activity.
I guess leveling crafts, jobs, camping NMs, doing campaign, dynamis, missions, and other things is irregular!

68 BST 71 THF 93 Cooking. Server Quetzalcoatl Character Name Nirrti ( = Goddess of death = )

This account was banned for RMT related activities. I have no more specific info than that.
I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Thank you for visiting SQUARE ENIX Customer Support, <myname> Take care and hope to see you online.
Thank you for using our SQUARE ENIX Support Center chat line. Take care and hope to see you online!
(Hate copy and paste replies hope to see you online although you are banned and cant get online)

Some of these numbers aren't like the others~
(Source http://www.playonline.com/ff11us/rule/specialtask.html )

2/1/2011 - 2/28/2011 1,065 Approx. 1.7 billion
1/1/2011 - 1/31/2011 1,310 Approx. 2.2 billion
12/1/2010 - 12/31/2010 460 Approx. 60 million
11/1/2010 - 11/30/2010 968 Approx. 300 million
10/1/2010 - 10/31/2010 1,320 Approx. 180 million
9/1/2010 - 9/30/2010 2,090 Approx. 200 million
8/1/2010 - 8/31/2010 4,250 Approx. 520 million
7/1/2010 - 7/31/2010 1,400 Approx. 50 million
6/1/2010 - 6/30/2010 2,800 Approx. 230 million
4/29/2010 - 5/31/2010 2,900 Approx. 270 million
4/1/2010 - 4/28/2010 4,100 Approx. 270 million
3/1/2010 - 3/31/2010 11,900 Approx. 600 million (Wrongful Bans)
2/1/2010 - 2/28/2010 6,400 Approx. 800 million
1/1/2010 - 1/31/2010 10,840 Approx. 3.6 billion (Wrongful Bans)
12/1/2009 - 12/31/2009 13,729 Approx. 400 million (Wrongful Bans)
11/1/2009 - 11/30/2009 17,180 Approx. 700 million (Wrongful Bans)
10/1/2009 - 10/31/2009 14,080 Approx. 1.0 billion (Wrongful Bans)
9/1/2009 - 9/30/2009 14,140 Approx. 900 million (Wrongful Bans)
8/1/2009 - 8/31/2009 13,370 Approx. 1.5 billion (Wrongful Bans when I was hit)
7/1/2009 - 7/31/2009 31,630 Approx. 2.7 billion (Massive wrongful Bans)
6/1/2009 - 6/30/2009 16,230 Approx. 2.1 billion (Wrongful Bans)
5/1/2009 - 5/31/2009 12,170 Approx. 2.7 billion (Wrongful Bans)
4/1/2009 - 4/30/2009 9,500 Approx. 2.3 billion (Wrongful Bans)
3/1/2009 - 3/31/2009 11,070 Approx. 1.5 billion (Wrongful Bans)
1/28/2009 - 2/28/2009 7,650 Approx. 2.1 billion ( Salvage Bans)
12/23/2008 - 1/27/2009 7,210 Approx. 1.5 billion ( Salvage Bans)

Those numbers seem way too high. The Salvage Bans Ive read was a year of logs to know who was duplicating items and the ban numbers are very low compared to the other bannings.

Everyone that was Banned or Wrongfully banned for "RMT Related Activities" should get thier accounts back, Since you have no clue who is actually doing it.
I'm still willing to pay for it and buy all expansions I missed. (3 mini expansions & 3 abyssea add ons) But will not buy a new copy of the game and start over.
This Should be Addressed and fixed with at the very least an apology and maybe even throw in a free month for all accounts linked to the enix account!

All the Salvage bans people Deserve what they got wish they would do the same for windower people would make all servers have like 300 people total.

Customer Service is totally worthless wait on hold for 45+ minutes get someone that just hangs up on you.
Chat Support does the same thing.

I'm wondering if the server merges would of ever happened if it wasn't for that massive wrongful bannings with those numbers it was like 1-2 servers full of people worth of bans each month, and with those massive wrongful banning I see why FFXIV Failed they lost over 200,000 people that would of bought the game I bet, I was going to til this happened.

[Rambus]

Is there a rep reading this? I want a different way to present my ban compaint other then the help center, they are not helping me

[Crocker]

They aren't helping me at all either, its like they don't even care, it shouldn't be this hard to give them money.

Even sadder part is the single account people that were banned for nothing cant even post here because they don't have an active account.

SE please review the wrongful bans and address this issue we would love to keep playing!

[Jhanaka]

Hello Rambus,

Regarding your concern over your mule account, you will need to continue to contact our Support Center as this is an account related matter which the GMs cannot address. If you have not heard back from them, you may wish to re-open communication through our official site: http://support.na.square-enix.com

I am afraid that we cannot assist you through the Forums. We understand the frustration you must be feeling.

As this time, we will be locking this thread as the matter cannot be addressed through this medium as this is considered an account related matter.

Thank you for your continued support.

-Senior Game Master Jhanaka