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Thread: UCS-4001

  1. 05-17-2011 12:45 PM #1
    Jeff3
    Player Jeff3's Avatar
    Join Date
    May 2011
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    1
    Character
    Erudito
    World
    Carbuncle
    Main Class
    NIN Lv 90

    UCS-4001

    i just brought the "FINAL FANTASY XI: Ultimate Collection - Abyssea Edition"
    and when i tried to register the code it give me this error message saying:-

    UCS-4001
    Invalid registration code.
    please check your registration code and try again.

    Which i did ...and still no hope.
    can anyone please help
    thank you very much
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  2. 05-17-2011 11:35 PM #2
    Dice72
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    Join Date
    May 2011
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    i also purchased Final Fantasy XI Ultimate collection - Abyssea Edition only to get this UCS-4001 code when i try to register a new POL Account using the key i recieved, i also tried activating the abyssea content through extended services content ID using the key i recieved as well with no avail. Let it be known that i purchased this game through STEAM, my last resort being calling SE myself to complain but i bet my bottom dollar they will blame it on STEAM or vise vera. beware if you buy this on STEAM, your heading for a heartache
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  3. 05-19-2011 03:32 AM #3
    SE_James
    Support Rep
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    Apr 2011
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    Jeff3,

    As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes any problems with the registration of codes to a PlayOnline account. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
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  4. 05-20-2011 11:47 AM #4
    Lonlyhiker
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    Join Date
    May 2011
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    3
    Without wanting to criticize anyone, it is probably true that this is not a technical issue.
    But since there seems to be no other place in this forum to post the question and since this seems to be a rather common problem (as I have just found out now that I have it myself) it would probably make all of our lives less frustrating if a general guideline about how to deal with issues like that could be released; or if people with the same problem would have a chance to talk about it.
    Especially since there seem to be no answers at the Support Center (nothing if you search for 4001), except contacting Customer Support, which might either not be necessary (since the problem could be fixed otherwise) or is definitely necessary (because after all registration issues are a serious issue). In either case it would be good to know, so the problem could be solved quickly.

    About the problem itself. After searching for answers via google and seeing quite a few frustrated discussions but no hint for what to do, I have little hope. Nevertheless I contacted Steam about it. Now I am just crossing my fingers.

    EDIT: Steam sent me right over to SE ("For technical support please contact third-party"). Who would have guessed ...
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    Last edited by Lonlyhiker; 05-21-2011 at 01:15 PM. Reason: updated information
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