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  1. 05-09-2011 12:33 PM #1
    Ronin
    Player
    Join Date
    May 2011
    Location
    Windurst, Sandy
    Posts
    13

    Getting error "UCS-60257" when I try to put in new Credit Card info into PlayOnline.

    Getting error "UCS-60257" when I try to put in new Credit Card info into PlayOnline.

    Does anyone know how to fix this? The Credit Card info is correct.
    I Googled the error and it seems it was a very common problem back in 2009 but I can't find any info on how to fix it.

    I've been trying to change Credit Cards on PlayOnline all day today and I forgot just how hellish PlayOnline is compared to Western MMO's.
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  2. 05-09-2011 02:14 PM
    Ronin

    Player

  3. 05-13-2011 02:15 AM #2
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Ronin,

    Please note that this forum is for the discussion of technical issues, and we are not able to assist with any account-related issues. However, since you have found a resolution for your issue, we can share one point of information.

    The UCS 60257 error message is caused when your financial institution is declining the authorization that we run against your card when we attempt to update it through the software. This isn’t something that is caused by the software, or the platform you are running the software on.
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  4. 05-15-2011 04:49 PM
    Ronin

    Player

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