Cannot log in on one character only after crash (POL-3001)

[Xianra]

Iresire, those are some striking similarities...I thought you had copy/pasted my description at first. For the other people affected, do you use Comcast? It is worth noting that when my fiancee logged on to my account he had no problems, and it was from a different ISP (Verizon).

I attempted to contact a GM about this issue on my alternate character, and they just sent me a form letter telling me to contact the SE support center. I sent a detailed email of the problem and included that I already tried a modem / router reset and it failed to work. I got an email back telling me to reset my modem and router. It's like the person answering it never even read my email.

This is clearly a widespread problem that needs to be looked into and is tied to the recent update. Please give me some clear responses and not another run-around. I know there is only so much GMs can do, but so far the level of communication I have received from SE support has not been helpful...