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Thread: POL Mail

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  1. 07-26-2012 07:29 PM #1
    Continuity
    Player Continuity's Avatar
    Join Date
    May 2011
    Posts
    24
    Character
    Maratea
    World
    Leviathan
    Main Class
    MNK Lv 32
    From the Square Enix account management page:

    1. Select Service
    2. PlayOnline / Final Fantasy XI
    3. "Options List" for your PlayOnline ID
    4. Update PlayOnline Mail Password

    Changes will take effect immediately.
    (7)
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  2. 07-27-2012 01:20 AM #2
    Sarick
    Player Sarick's Avatar
    Join Date
    Apr 2011
    Posts
    732
    Character
    Saricks
    World
    Fenrir
    Main Class
    RDM Lv 99
    Quote Originally Posted by Continuity View Post
    From the Square Enix account management page:

    1. Select Service
    2. PlayOnline / Final Fantasy XI
    3. "Options List" for your PlayOnline ID
    4. Update PlayOnline Mail Password

    Changes will take effect immediately.
    Give this player a cookie, I'd thumbs up this 10 times if I could because it WORKs.

    SE phone support gets' a F for FAIL

    I contacted them today for this issue and the rep said we're sorry no way to fix this unless you know the original password. He said it's an ongoing issue.

    COME ON SE. The tech support failed to give this info and a normal player was better support then the paid representatives.

    If your support team can't resolve issues like these and they don't know enough to help the customer then your phone support stinks.
    (6)
    Last edited by Sarick; 07-27-2012 at 01:41 AM.
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