POL Mail

[Dreamx]

Necro'ing this thread hardcore, I'm sure.

But I just got a PoL mail message tonight, and I'm experiencing the same issue, I can't log into my PoL because the password (Which is correct) is constantly telling me it's incorrect.

My friend has the same issue with hers, Did the original poster ever figure this out?

[Iakothm]

Necro'ing this thread hardcore, I'm sure.

But I just got a PoL mail message tonight, and I'm experiencing the same issue, I can't log into my PoL because the password (Which is correct) is constantly telling me it's incorrect.

My friend has the same issue with hers, Did the original poster ever figure this out?

No but that mail is useless. It is just a message about the concert coming up in California.

[Continuity]

From the Square Enix account management page:

1. Select Service
2. PlayOnline / Final Fantasy XI
3. "Options List" for your PlayOnline ID
4. Update PlayOnline Mail Password

Changes will take effect immediately.

[fernando]

i have had this prob from day one,i called SE and was not helped in anyway so i dont think that will help. I just got a mes from SE this morning and i hope it wasnt about the gobbie bag thingy that would just break my spirit then.

[fernando]

i have changed password and it still never worked.

[Meyi]

Speaking of POL mail, SE, can you please do away with it and never use it again? I was not pleased that I had to log out of my game and check my email just for a concert notification that I've known about for quite some time. :/ If you want to send us emails, at least let us check them without having to log out.

[Continuity]

i have changed password and it still never worked.

It didn't work for me either until I changed the mail account server settings within PlayOnline in order to save the password, instead of having it prompt me.

[Sarick]

From the Square Enix account management page:

1. Select Service
2. PlayOnline / Final Fantasy XI
3. "Options List" for your PlayOnline ID
4. Update PlayOnline Mail Password

Changes will take effect immediately.

Give this player a cookie, I'd thumbs up this 10 times if I could because it WORKs.

SE phone support gets' a F for FAIL

I contacted them today for this issue and the rep said we're sorry no way to fix this unless you know the original password. He said it's an ongoing issue.

COME ON SE. The tech support failed to give this info and a normal player was better support then the paid representatives.

If your support team can't resolve issues like these and they don't know enough to help the customer then your phone support stinks.

[Dragoy]

It's definitely not the first time the customer support seems to know less than the players do. I've seen it happen way too many times during the years, and I frankly do not expect it to change. =/

As for the concert email, I didn't get one, though I loggedo ut some time ago so it might have arrived after that. On another note, I'm also in the Europe, so perhaps I got filtered out due to that. Though I do doubt it.

Can't be bothered logging in now either, so I guess I'll see tomorrow or so. ^^;

[Meyi]

Just going to bump this again because Square Enix figured it'd be a great idea to send another reminder.

Seriously. Stop. Post your important news here and stop making my screen flash. It's irritating having to log out of the game just to check the message about a VanaFest anniversary event that I'm not planning on going to.