About customers using Japanese accounts in foregn countries. (billing issues)

[Afania]

I have the same issue, they won't accept your credit card. I have to pay via paypal buying crysta.

They may in-fact actually ban your account since you're playing it illegally from the wrong region, yes they really are that anal about it. Lately they are now actively blocking sales of expansions to incorrect regions etc, you would think that they wouldn't do these things since they would lose money from a long-term regular customer right? wrong. Square are very much that idiotic in all things related to money or customer interaction.

Try talking to customer service if you need some comic relief, they are among the worst in the industry. In almost every mmo CS team I've dealt with they will try really hard to fix whatever issue you have, Square Enix CS? You are lucky they will even talk to you for more than 2 mins without cutting you off with a copy and pasted useless answer.

Not that I'm defending for SE customer support, but blocking sales or IP ban none service region connection is very, very common in MMO industry. There are many games I can't get access to without VPN, nor even download the client.

[Pixela]

Not that I'm defending for SE customer support, but blocking sales or IP ban none service region connection is very, very common in MMO industry. There are many games I can't get access to without VPN, nor even download the client.

The only time this applies is if the game has different publishers for each region, even then it rarely actually applies since they don't want to lose a customer. As an eu player I played Tera NA, Aion NA and never once had an issue.

I've played wow from the wrong region too and had no issues at all with customer service or getting expansions. Square will actively try to stop you and they own publishing rights to all regions so it's just silly. I can understand them not wanting to you to buy a game from another region initially but if you have already bought it years ago and have been paying a sub and buying expansions for a long time why on earth would they do anything to hurt that?

Makes no sense to me.

[bungiefanNA]

Olievera lives in South America. There is no official client for him. They shipped Security Tokens to all regions except Africa when they released them though. I updated to say that I was able to get a region change, it was just a long fight with Google Translate assisting.

They shouldn't have to region-lock accounts, since the servers are shared instead of segregated. They already allowed American and European accounts to have a one-time region change when they forced the SquareEnix Account system, since a bunch of people in Europe imported the American version before the official 2006 European release. I had trouble with the region change because Japanese accounts were never offered it, and I linked to a SquareEnix Account as soon as I could get a Security Token, since it was required to use the token, and the token unlocked the Mog Satchel. Europe didn't get the region change option until 2010-2011, and Japan never got it. I started with a whole ton of importers on FFXIOnline.com and GameFAQs over a year before American release. Expansions cost me in equivalent currency, and average of about $40 each (double what American expansions ran). In 2009 they stopped accepting non-JP credit cards, and in 2011 they forced the move to SquareEnix accounts, which meant I could only use Crysta, and only if I was willing to link a fake address to my account and risk a ban for doing so. Instead, I fought for a region change, unable to play the game for 8 months so I could keep my 9 year old character (since it took me 8 years for my first level 75 and some items and quests I had completed aren't easy to get people together to complete on a new character).