Quote Originally Posted by Melodicya View Post
Hello Everyone!

First I just need to say we did need to remove a few posts from the thread as they were off topic. Do try to keep the conversation to the topic at hand please.

While I'm not necessarily able to address all your concerns, I would like to provide insight on a few topics that came up.

In regards to the manner in which the Moderation team speaks on the forums. We try to speak politely and clearly in all our communications, both in game and on the forums, which sometimes leads people to rather logical conclusion that everything we say is "scripted." While I understand how it may seem that way, we do endeavor to provide the best service.

This leads me into the second answer to a question that was posed. You may recognize our names from within Final Fantasy XI if you've ever spoken to a Game Master in game. Some of the Game Master Team does work both In Game and on the Forums. (However, please keep in mind that because issues are handled differently, Forum issues can only be addressed through the forum, and In Game Issues only addressed in game.)

I just want you all to know your complaints have been heard, and while I can't address each of them individually, I will see if I can bring this thread to the attention of others who may be able to provide more insight.

Meanwhile, please do try to keep the conversation on topic.

As always, you can review the Guidelines here:

FINAL FANTASY XI FORUM Guidelines
http://support.na.square-enix.com/rule.php?id=20&la=1

Thank you very much for your continued feedback!
Thank you very much for your reply, Melodicya! It's very much appreciated, and it goes a long way to showing us posters that you guys are listening. I understand your difficulties and concerns; after all, this may be a game for us, but for you guys it's a business and a job. As a result, you're expected to behave on a professional note, and we all know how robotic the professionalism has to sound sometimes. xD

But again, it's nice to see that you guys really are there, and the occasional post like this really does help. Especially since you're passing it along to others who may help. Once again, thank you for your time!