Just billed..

[Xeth]

I was just billed $26 on my pre-paid VISA. I have no used this VISA at all this month, and only one account tied to it. I have 1 content ID and 1 mule.

At most, this should go to $15/$16, not $26.

Anyway, they tried to charge this, but I only had $22. They then took $11.50 instead of the $26, and I didn't get kicked from the game. I even relogged and such, but still can play.

So what happened?

[Runespider]

Phone them?

They have been shown to do this quite often, that's how their billing system is.

[Andylynn]

Did you buy any addons this month?

[Xeth]

Did you buy any addons this month?

Nope, bought all three 2 months ago, and those were billed and paid for.

[Kanjitai]

I know if you reactivate an ID happens. example if I reactivate in may come june I'll pay 25.90. I asked SE about this once and was told your paying for the month you come back in. so that 25.90 covers may and june. it's weird if you ask me. anyone who's played WoW knows how easy a payment system can be.

[Mirage]

Anyone who's played anything that isn't FF11 knows, tbh.

[Xeth]

I know if you reactivate an ID happens. example if I reactivate in may come june I'll pay 25.90. I asked SE about this once and was told your paying for the month you come back in. so that 25.90 covers may and june. it's weird if you ask me. anyone who's played WoW knows how easy a payment system can be.

This is a new account, and I don't have a second or third account :P
It seems I'm being billed for 2 months, when April should've been free (and also my registration codes 30 days free) but I guess wasn't..

[Kanjitai]

This is a new account, and I don't have a second or third account :P
It seems I'm being billed for 2 months, when April should've been free (and also my registration codes 30 days free) but I guess wasn't..

I think I can explain that. let's say your free trial ends on the 20th you get charged for those days in between the 20th and the first. Then the next pay time you pay the normal rate.

[Novax]

Could be that but i was charged twice for my main account and only once for my mule, same CC too.

[Alhanelem]

So what happened?

You reactivated in the middle of a month, that's what happened.

You were charged 12.95 for the month you reactivated in, and 12.95 for next month.

People need to freaking review their charges when they log in instead of just looking at their credit card bill and going "OMG I got double charged!"

SE does not double charge you. 99.9% of the time, this is because of a reactivation. They charge you for the month you came back and the next month at the same time. People don't seem to undestand this even though they tell you- When you reactivate, you are not charged right then and there. You are charged for it at the end of the month instead.

Also: You did not qualify for a free month if you joined during the month of may- You had to already be subscribed before that to qualify.