Not receiving lunar abbysite

[Vanthanoris]

I beat my first aby zone boss but someone cast d2 on me right afterwords. I went back to the maw in Konschtat Highlands and got the cs for completing the mission. Instead of receiving the Lunar Abbysite it gave me the reward that you are supposed to get for beating your second zone boss. I have tried to call multiple gms in the game to get this issue fixed. The most recent one forwarded my issue on to the team that works on in-game bugs to see if they could find a solution. I was told that I would get an answer back in about a week. A few weeks have now gone by and I haven't received any word from SE about this issue. I would really appreciate any help that people can give me to solve my problem since I really want my second lunar abbysite.