Persistent PlayOnline Disconnections and POL Error Code POL:-0011

[Zealot]

Before a mod can come in and say it before closing the thread, adding that reaching out to your ISP does not work. The problem does not appear to be on Verizon's end.

Going to cancel my Content IDs until the issue is fixed, no point in paying for a game I can't play.

[Uzami]

I’ve been going back and forth with SE through emails regarding this issue, and they provided the following response:

“Furthermore, based on our traceroute results, your internet appears to be stable from hops 1 to 7. However, a complete loss of connection occurs at hop 8, which indicates a possible network issue along the route to the destination.

We recommend contacting your internet service provider (ISP) for further investigation and assistance in resolving this issue.”

At this point, I guess I’ll be contacting my ISP and providing them with this information to see if they can investigate the routing issue on their end and help resolve the disconnections.

[Pudringchumenes]

Thank you for posting in the Final Fantasy XI Technical Support Forums!

Thank you for reaching out and sharing these details. I completely understand how frustrating this connection issue can be.

The POL-0011 error in Final Fantasy XI indicates that the PlayOnline client is timing out or cannot reach the game servers. This is typically caused by local network congestion, ISP routing issues, or local firewall and DNS blocks.

Based on the information you provided, it looks like this is not an issue with the game. If the basic troubleshooting steps you have tried didn't work, please contact your internet service provider for further assistance. Thank you.

Hope to see you online!

Thank you for visiting the Final Fantasy XI Technical Support Forums!

[PocketAries]

We all have contacted our ISP and they said it is not their fault did you read anything that was posted in this Jesus Christ you guys.
We are getting several different codes and the hang ups. not just 0011

[munglore]

I understand it might be an issue with the ISP, but it really needs to be pushed on by SE. Verizon is not going to look into anything in detail if they're like, oh this is for some person that can't play their game. With multiple users having the same issue, we really need help from your team or we just have to unsubscribe. Which really sucks for both of us.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XI Technical Support Forums!

We apologize for any inconvenience that has occurred when playing Final Fantasy XI.

Please be informed that we will collect the information you have provided, and we appreciate for taking the time to provide a detailed update.
This will be forwarded to the appropriate teams for further investigation.

This thread will be closed.


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