Thank you for posting in the Final Fantasy XI Technical Support Forums!

We understand the frustration this matter may cause.
Unfortunately, the issue you are describing is not something we can assist with here in the Technical Support forums.
As the account in question is European in region, we advise to contact the European Support Center: https://support.eu.square-enix.com/main.php?id=612&la=2

This thread will be moved to ‘Separate Support Required'.


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