How to fix the PoL endless loop?

[Skizzle]

As the topic says, how do I fix the game so it can actually start? Whenever I reach the don't forget your friends and family screen and press play the game never starts instead it takes me back to the same screen.

Any help is appreciated! I'm on a laptop with a monitor if that helps.

[Dragoy]

I /think/ I may have seen this while testing some weirdness of things for Linux, and it might have been when FFXI wasn't actually installed, but I might remember wrong.

Dod you, perchance, only install the PlayOnline Viewer?

Also, Steam or the stand-alone installer?

If stand-alone, is it current from the official website or something older (not that that should matter)?

[radar]

A few things can cause this, either you didn't properly install the direct x stuff it asks you to install or you are using a multi monitor setup. You need to use windowed mode if so in the config program is you are using more than one monitor, it will try full screen and fail as you mentioned.

[Dragoy]

I speak from the Linux side only but I'd think the DirectX is not necessary, and could even make things worse...

But yeah, the full-screen mode I guess still is not a good idea to use due to what it does with alt-tab... does it still do that?

[Pudringchumenes]

Thank you for posting in the Final Fantasy XI Technical Support Forums!

We understand the frustration this matter may cause.
Unfortunately, the issue you are describing is not something we can assist with here in the Technical Support forums.
As the account in question is European in region, we advise to contact the European Support Center: https://support.eu.square-enix.com/main.php?id=612&la=2

This thread will be moved to ‘Separate Support Required'.


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