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  1. #23
    Moderator Pudringchumenes's Avatar
    Join Date
    Feb 2026
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    Thank you for posting in the Final Fantasy XI Technical Support Forums!

    I apologize that the previous steps didn't fix the issue. I understand how frustrating this is, and I appreciate your patience.

    Let's see if these troubleshooting steps resolves the issue:

    Enable DirectPlay: Search for "Turn Windows features on or off" in the Start menu, expand Legacy Components, and ensure DirectPlay is checked.

    Configure Firewall Exceptions: Ensure "PlayOnline Viewer" and its entire folder system are added as exceptions in your Windows Firewall.

    Check Open Ports: Verify that the following ports are open for incoming traffic on your router:

    TCP: 25, 80, 110, 443, and 50000–65535
    UDP: 53 and 50000–65535

    Use a VPN: In cases of ISP routing issues, using a different server node via a VPN can sometimes bypass unstable network paths.

    Clear Session: If you suspect your character is stuck, use the Clear Session tool on your SQUARE ENIX account page.

    If you have any more questions or concerns, please post again in the technical support forums.

    Thank you for visiting the Final Fantasy XI Technical Support Forums!
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    Last edited by Pudringchumenes; 04-23-2026 at 09:51 AM.