Error Code: FFXI - 3101

[Dragoy]

Experiencing persistent error 3101 when attempting to log into FFXI. Message pops up after I hit accept to the terms.

Does the error happen immediately after hitting the button, or is it having a think while the text says "Connection to lobby server." for example, or does it say something else after that, too?

Also what is the exact message in addition to the error code?

Just to be sure, you're not waiting for the opening cutscene to play before it, right? :]

The connection is lost after like 2 minutes in, which is great!

That does result in a different error code though:

Error code: POL-0512
Connection terminated or not available.
Please try connecting again later or check cables, networking devices, and network settings.

Here it is with redacted info but the IP addresses are intact.

Tracing route to a1514.g.akamai.net [23.221.236.209]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [redacted]
2 11 ms 10 ms 13 ms [comcast node] [96.120.67.137]
3 12 ms 12 ms 11 ms [comcast node] [24.124.213.65]
4 11 ms 11 ms 10 ms [comcast node] [96.110.21.45]
5 15 ms 13 ms 16 ms [comcast node] [96.110.21.85]
6 14 ms 15 ms 14 ms [comcast node] [162.151.52.33]
7 15 ms 14 ms 16 ms [comcast node] [50.150.84.82]
8 14 ms 19 ms 12 ms [akamai node] [23.197.87.21]
9 14 ms 14 ms 13 ms [akamai node] [23.197.87.9]
10 13 ms 16 ms 14 ms [akamai node] [23.197.87.25]
11 14 ms 14 ms 14 ms [akamai node] [23.221.199.193]
12 15 ms 13 ms 14 ms [akamai node] [23.221.236.209]

I believe the lobby server address (at least for me right now) is:

124.150.154.122

I don't think the route will be traceable all the way to the end, but can try and see how far you get.

It ends at different 219.117.145.x addresses for me right now.

It will respond to 'ping', however.

If I block said IP, I'll get error:

Error code: FFXI-3100
Could not connect to lobby server.

A few possible other addresses that are connected to after that while "Setting up PlayOnline active content.", though I suppose you're not getting that far:

202.67.54.159
202.67.54.161
202.67.54.171

Similar thing with ping and traceroute, or tracert.

Also a very different error code when blocked:

Error code: POL-0011
The network is busy or there is no response from the server.  Please try again later or verify that cables, networking devices, and network settings are properly configured.

Would be interesting to know if the same problem occurs when using a whole different device though might of course be very unfeasible (or/and operating system which of course is not officially supported, and might be even less feasible, but it works for me).

Just some quick thoughts.

Best of luck with solving the mystery!

Clear Session: If your character is stuck in an "online" state on the server, use the Clear Session tool on your Square Enix account page.

Did your google just hallucinate a Clear Session tool on the Square Enix account page?

Perhaps it's just very well hidden, or I'm very well blind. :]

(Them "AI" things are so "great" and so much "fun"...)

Thank you for posting in the Final Fantasy XI Technical Support Forums!

We understand the frustration this matter may cause.

Please confirm if you have tried the following troubleshooting steps below:

- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option

- Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.

I understand that you folks need to work on both, FFXI and FFXIV, and who knows what else, but I really fail to see what Microsoft Edge has to do with Final Fantasy XI Online connecting to the lobby server.

This seems a copy-paste bit intended for Final Fantasy XIV, although I seriously doubt these settings affect that either, even though its launcher unfortunately does use some components that the Edge browser uses as well, but I believe the launcher handles that part too... or I'm getting a lot more worried about how that thing is being built than what I have been before already...

Perhaps this is aimed at problems with using the website(s)?

- Try to set to a Borderless Window.

- If the suggestions provided above do not resolve the issue, there may be a communication error.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:

TCP - 25, 80, 110, 443, 50000-65535
UDP - 53, 50000-65535

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings. Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect.

Missed a spot. :]

Is there really no separate documentation for XI and XIV to copy from?

Very worrisome indeed.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting your provider and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

- Additionally please provide a tracert for us to check.

A 'tracert' to which address?

Thank you for visiting the Final Fantasy XI Technical Support Forums!

Hey yay, at least two occurrences of XIV got replaced. :]

Thank you!