POL-0033

[Alhanelem]

Not sure why you are giving me a hard time for calling support when I needed some support lol.

Well it comes from experience not going to lie. There's a reason why the phone number is hidden, and its not because it gets you better support lol. It's because they want to reserve it for the highest priority issues (typically account issues / problems giving them money), because it is more time consuming for the support person. Basically via the other methods you can multitask and help multiple people at the same time but you can only be on the phone with one person at a time.

It's rather beside the point though, really I was trying to get to the core point that sending you here is the cop-out response when the rep doesn't have an immediate answer to your question, it definitely is not because you'll get the answer here. Just saying. :P

Honestly, I wish I could help you but I've never heard of this error (and I know about quite a few). I'm suggesting to you to use the email or chat support because that might actually get you better (or at least different) results.