Playonline text and icons not showing up

[Treabor21]

Thread Title: Playonline Viewer text and icons not showing up

Details: I recently got a new laptop and installed FFXI on it. But when I launch it, POL has no text and the fuzzy, square block for a cursor. I also have FFXI installed on my desktop PC but have never had any issues there.
.

Steps:
I installed FFXI and POL from the official site. Installation was successful. Launched POL. There was no text available to read, and the cursor was a fuzzy square block.

Date & Time:
6/22/25 and 6/23/25 after fresh FFXI and POL installations

Frequency:
State how frequent the issue occurs. Please select from the following.
1. Always


Platform:
PC

PC Manufacturer & Model Number:
ASUS Zephyrus 16

Operating System:
Windows 11

Graphics Card:
5080

ISP:
Nsight

Type of Internet Connection:
fiber optic

[Treabor21]

https://imgur.com/a/YNSyEZM

A screenshot of my POL on initial launch

[Dragoy]

Greetings and welcome!

I have never personally seen this, but from the looks of it, the machine seems to suffer from the same, or very similar issue(s) related to Intel/NVIDIA hardware/software reported here:

Playonline viewer shows no text nor icons.. Please help.

Also here:

新しいノートPCにFF11をインストールし、PlayOnline_Viewerを起動したらUIが崩れて入力できない

There one user found that the following helped them:

It was either OpenGL GDI compatibility on NVIDIA control panel needs to be set to compatible mode or adjust desktop size and position needs to be set to no scaling.

On the Japanese side, simply updating the Intel Arc related drivers has helped one user, and for the other, it looks like they used an external display via a HDMI connection, which may have been going via the NVIDIA hardware instead, and which they couldn't figure out how to make use of for the integrated display.

I hope some of this will help you as well.

Good luck!