Oh, no, they don't do that here. If it's a bug report, they'll silently sort it onto one of the bins to be dealt with or disregarded in the future. You could get "accepted bugs", "working as intended", or maybe "insufficient information" based on this report, but that's about all the feedback anybody gets on those reports.

Technical support you'd pretty much have gotten the same thing you got here, regular forum users trying to figure out the issue. After about a week you'd get a moderator reading a section of the basic troubleshooting script; I'm not sure if it's even possible for a ticket to escalate to someone with the power to resolve issues or the know-how to solve esoteric problems.