Hello SE!
I've been playing FFXI since 2003 and Final Fantasy games since 1990. Also, I love watching your live streams, even with subtitles on, because I'm just such a huge fan and really appreciate your hard work, so I'll get right to the point.
It was revealed during the live stream on 11/25 what went into choosing Matsui's Trust jobs as NIN/BLM and what made the most sense in a group setting, in doing so.
...This strikes me as concerning because from our (player) perspective, Matsui-P's job choices were presented in a public player poll, where NIN/BLM "won" this poll. ...I hate to be the bearer of bad news, but there is a prevailing attitude among players that your polls are created to reflect development work that has already been done, and as a result, there is a similar feeling that these polls are inconsequential. Will this be true of the poll that has been concluded on 11/30?
My feedback is: Could you please give us some indication that you listen to our feedback? I like to refer to Apple's 3 A's of customer service in this situation:
ACKNOWLEDGE: Admit that the customer's concerns are reasonable.
ALIGN: The worker must sympathize with the customer, as if he/ she were in his/her shoes.
ASSURE: The worker must guarantee the customer that he/ she will solve his/ her difficulties.
We are all proud FFXI enjoyers here, and want nothing but the best for this beloved video game property.