I don't understand why they are allowing a game with a dedicated audience of paying customers to degrade in the way they are. I can't think of a single other company that acts this way, I would understand if ff11 was a free game like Guild Wars 1 but it has a subscription, additional revenue streams and tens of thousands of players paying it.

It's not like they are able to make new online games to replace 11, cause when they try they keep on flopping. Most of their single player games also do poorly because they cost so much to make, and so barely make a profit. How does management not see they need to keep these games running as long as possible and even make them more profitable by releasing expansions or new content to keep people coming back and interest high?

The lack of care for future proofing ff11 on new operating systems and hiring new staff to ensure its operation long into the future is incredible, even Dragon Quest 10 gets better support and has far fewer players.

The management needs to wake up.