Cannot get my in game promo items please help

[Okosego]

You need to talk to the Festive Moogle outside the Mog house of one of the 3 nations to redeem.

[Matthieum]

No,

The problem is i cannot send the promo item to the game because i cannot see my registered in game character in my square enix account.

When i go to square enix, additional services, enter the promo code, the only character i can see is “character” there for my character is nom existant. So i cannot send the promo item in the game at all.

Its really a bug square enix needs to fix in my account, not even the ingame gm could of helped me he said to ask for dev support here

[Alhanelem]

No,

The problem is i cannot send the promo item to the game because i cannot see my registered in game character in my square enix account.

It can take some time for the information to appear on the site.

The GMs tell everyone to come here, because in-game GMs only handle in-game issues. Your issue is not an in-game issue. You need to go to the support site to inquire about this, as it is an account issue.

Viagraa

Frankly you'll be very fortunate if you don't get reported for this name choice...

[Haldarn]

Frankly you'll be very fortunate if you don't get reported for this name choice...

Help me out; why would this be deemed offensive? It's just the name (kinda) of a prescription drug?

[Matthieum]

Thats what i was thinking lol

[Alhanelem]

Help me out; why would this be deemed offensive? It's just the name (kinda) of a prescription drug?

A perscription drug with a very particular purpose, they know why they chose it lol

Also, copyrighted/trademarked names aren't allowed anyway, read the user agreement