There is a major rules/t.o.s disconnect when it comes to the matter of the "Customer Support (CS)" via the (310) number and the "GM Team".
According to CS the use of more than one account is considered "power playing" and is not permitted.
According to the GM Team this is allowed, regardless of who owns the accounts or how many accounts are in play so long as a human being is operating them manually (no scripts/bots).
However when it came to clarification of why SE allows us to input more than one game code into our SE Accounts, the GM Team was unable to speak further upon the intent/design of the developer team.
I was unable to get a clean answer on the difference of how multiple account ownership is permitted seen as legitimate or "fair play".
[If this comes to enough of an issue I kept screenshots of the GM Chat I had about it]
I was then advised by that GM to bring this issue HERE, because the 2 teams are not in sync.
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So to begin the suggestions:
1 - Please update all of your customer support teams with what is actually allowed in game, they are heavily out-dated. Specifically regarding power playing/multi-boxing.
2 - Clarify on what it means to have more than one "service account" because the GM I spoke to did not seem to be able to explain how they meant this and yet still be seperated by more than 1 "Square Enix ID" (pictures would help alot here).
3 - Clarify the official stance upon players "selling power leveling services for GIL" which I suspect is probably involved in RMT activities.
4 - Suggestion: Find the merchandise team an inform them we would like to see more Rainbow Mog Pell item codes or the ability to just outright buy these and other mog pell codes and item codes from SE directly as a digital option.
5 - Request: Can we please get a wall paper update for the pol viewer if your not going to change how the game is launched? Mine has been stuck at a blue background since 2012, that's 10 years..
6 - Clarification on character names allowed, because theres alot of risky names like "titiy" which i'm sure everyone can agree is just obvious..