You're not alone there. Some people also having similar issues over FF14 as well. Best file report tickets, or in my case: pray that this issue didn't happens on your end. I was lucky enough successfully adding my crysta around mid december before finding out players on my region starts reporting payment issues. ^^;
Personally still hoping SE having game timecard for crysta for such problems, like I used to do decade ago before SE stopped supporting 3rd party game timecards.