Results 1 to 4 of 4
  1. #1
    Player Albester's Avatar
    Join Date
    Jun 2022
    Posts
    2
    Character
    Albester
    World
    Odin
    Main Class
    MNK Lv 97

    I get "Incorrect PlayOnline ID or Passwod" at the login

    Details:
    At the start of the PlayOnline Viewer I can't login anymore.
    I type my Square Enix Password and my One-time-Password and get the message "Incorrect PlayOnline ID or Password"
    Until 2 weeks ago it worked well. For about 1 week I can't login.

    Steps:
    1. Tried to login with the old password I know very well
    2. Tried to change password
    3. Tried to login with new password
    4. Checked Files
    Date & Time: Since June 20
    Frequency: always
    Platform: PC
    PC Manufacturer & Model Number:
    OS: Windows 10
    Graphics Card:
    ISP: Deutsche Telekom
    Type of Internet Connection: DSL
    (0)

  2. #2
    Player Zehira's Avatar
    Join Date
    Dec 2011
    Posts
    451
    Character
    Zehira
    World
    Asura
    Main Class
    RDM Lv 99
    Have you checked your PlayOnline password (Not Square Enix password) in your member account in the PlayOnline Viewer?
    (1)

  3. #3
    Player Albester's Avatar
    Join Date
    Jun 2022
    Posts
    2
    Character
    Albester
    World
    Odin
    Main Class
    MNK Lv 97
    That's it. I can login.
    Thanks.
    (1)

  4. #4
    Player Alhanelem's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    8,841
    Character
    Tahngarthor
    World
    Shiva
    Main Class
    SMN Lv 99
    Common issue, as the migration to square enix accounts made login more complex. Glad you got it worked out and welcome back
    (1)