first off you better stop talking to me like im a baka who did something wrong when you work or paid for by square enix because they doing so much horribly wrong and trying to diffuse everything wrong they did to me.
They haven't done anything wrong to you lol... their rules as far as for what they can provide support are quite clear.

SE will not respond to this or fix it because you haven't followed the bug reporting proceedures correctly

DON'T SPEAK ON THIS THREAD IF YOU NOT WORKING FOR SQUARE ENIX TO FIX THIS PROBLEM i don't got time for internet trolls/ghosts
Look yourself in the mirror and tell yourself you're not an internet troll