Greetings fellow adventurer,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. However, we advise contacting a Game Master in game using the /helpdesk command as they may be able to assist further.

For general questions and tips for this game, we advise asking other fellow players on the forums and in the game itself to see if they may be able to assist.

Thank you for visiting the Final Fantasy XI Technical Support Forums!