We are pleased to announce that the Square Enix Account Management System technical difficulty has been resolved.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Apr. 25, 2022 from 18:20 to 19:07 (PDT)
Apr. 26, 2022 from 1:20 to 2:07 (GMT)
Apr. 26, 2022 from 2:20 to 3:07 (BST)

[Details]

Square Enix Account Management System:
・Unable to transfer from a PlayOnline ID to a Square Enix Account
・Unable to register or cancel a PlayOnline account
・Unable to register, cancel, or restore a service account
・Register a campaign code
・Upgrade from the Free Trial version
・Unable to perform actions related to optional services:
 - Subscribe to monthly services
 - Change payment method
 - Suspension and resumption of subscriptions
 - Change PlayOnline password
 - Change PlayOnline Mail address
 - Change PlayOnline Mail password
 - Character World Transfer Service
 - Purchase additional Mog Wardrobes (3 to 8)
 - Purchase expansion packs
 - View campaign code registration history

PlayOnline Viewer:
・Unable to cancel a PlayOnline account if it has not been transferred to a Square Enix Account yet

[Cause]
Server Program Issue

[Affected Services]
- PlayOnline
- FINAL FANTASY XI
- Square Enix Account Management System