The part about not getting into the Unity chat at all is the fact there are a limited amount of people that can be on the same unity chat at one time, and they have to wait for someone to change zones or log out, in order to get able to even TRY to get into the chat.
What they need to do is any one of these:
1] Raise the amount of people that can be in the unity chat at any time.
2] If you are in a zone for more than 15 minutes, you are removed from it, but not the unity itself, and cannot log back into it until you complete another point for it. Unity chat is meant for help like the mentor chat (which btw is absolutely useless for 95%+ of the players), and is usually used to get help to complete a quest, item find, mission, etc... so once you've gotten there (the zone they are in) they should not need it for long anymore. Also helps kill mules and AFK bazaar people that should never be in it in the first place.
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I had other ideas, but were all cheesy rules and requirements after re-reading them. Feel free to add other ideas to this....