character cannot log in/out

[Ryabede]

Was doing a Shael A run and died to a mimic. Had a whm/blm cast tractor on me.
Tractor was cast, but sprite did not move and the release option vanished.
I forced my client to close. My character has been logged in for 5 days now, still in the walk of echos zone for shael A.

[Ryabede]

contacted support, they sent me to report a bug.
reported a bug, get sent to contact support.
support says they cannot do anything to fix the issue.

[Voidstorm]

Template:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

if you don't write the report the way they like, they will just put the report under insufficient information.

[Alhanelem]

Frankly in that situation I probably would have just waited out the timer rather than close the game. But if you can get on another character, you can all a GM and they should be able to force your main off. Also file another ticket and politely ask for escalation to a senior staff member, I've seen more than one person get helped with their character stuck logged in.

[Ryabede]

tyvm, will try again. pretty sure it will just fix itself with the update at this rate.