Trouble creating a character name on a laptop

[cheyrn]

Thank you for the follow-up cheyrn,

I do apologize for the ongoing issue you may have experienced. As previously mentioned, pressing '+' should generate a randomized name. Just to confirm, have you experienced the same issue in the past on the same laptop? Additionally, are you able to use another device or laptop? What troubleshooting have you attempted thus far? Have you attempted other key combinations for this specific laptop model?

Thank you for contacting the Final Fantasy XI Technical Support Forums!

I have not tried creating a new character on this laptop in the past.

I'm not able to use a windows desktop at this time. This email thread made me realize I could probably use a USB keyboard to have access to keypad +. Or, I can possibly use a game pad. So, I will keep that in mind. I have a few more characters I could create, so I might actually do this to see what the randomly generated names look like.

The troubleshooting steps I have tried so far are:

1. Press FN + Shift + =
2. Press FN + =
3. Press Ctrl+F then Shift + =
3. Press Alt+F then Shift + =
4. Press F then Shift + =
4. Press Ctrl + Shift + =
5. Press Alt + Shift + =
6. Randomly press key combinations (possibly missing many).
7. Go out of character creation screen. Login to the game. Logout. Try again.
8. Change layout in the game from Compact2 to Compact1. Logout. Go to character creation screen.
9. Change layout in the game from Compact1 to Full. Logout. Go to character creation screen.

Anyway, it's totally ok if this is just a limitation. Creating a character happens rarely. I would love to see if randomly generated names for a mithra are mithra-like names.