Thank you for the follow-up cheyrn,

I do apologize for the ongoing issue you may have experienced. As previously mentioned, pressing '+' should generate a randomized name. Just to confirm, have you experienced the same issue in the past on the same laptop? Additionally, are you able to use another device or laptop? What troubleshooting have you attempted thus far? Have you attempted other key combinations for this specific laptop model?

Thank you for contacting the Final Fantasy XI Technical Support Forums!