Greetings fellow adventurer,

We apologize for the inconvenience you are experiencing. Please provide the following information:

1) Which make/model laptop do you have?

2) Which OS do you have installed on it? Windows 10, 11? Mac? Please clarify.

3) Do you have any external peripherals connected to the device such as a keyboard or controller etc? Please clarify.

4) Note that generally a keyboard has 2 different + symbol locations. Please try using both keys.

5) Within the game menu, go into the Settings and try changing the keyboard layout to Full from Compact to see if that has any affect.

We look forward to your reply back.

Thank you for contacting the Final Fantasy XI Technical Support Forums.