Greetings fellow adventurer,

Thank you for contacting the Final Fantasy XI Technical Support forums. To further assist with your concern, please provide the following information:

1) Location/Region you are in:
2) Wired or wireless connection
3) Internet Service Provider:
4) What exactly happened when the issue started to occur? Did something change in the computer's configuration? Please clarify.
5) Operating System Version:
6) Time frame/days that issue occurs:
7) Does the issue happen on a specific character or all characters?

We look forward to your reply back so we may further assist.

Thank you once again for contacting the FINAL FANTASY XI Technical Support Forums!