Greetings fellow adventurer,

My apologies for the confusion on some of the details requested. Please provide the following additional information:

1) Region/Location you are in: (Not in game but your actual area of residence such as state, etc.)

2) Have you tried switching to a wired connection to see if the issue persists?

3) Do you have any firewall or anti-virus software installed? If so, which ones?

We look forward to your reply back.

Thank you once again for contacting the FINAL FANTASY XI Technical Support Forums!