I am in the same situation. I do not recall dropping this pouch? I cannot imagine why or how I did. After reaching out to GMs; it becomes a vicious circle of emails telling me to follow the steps I have previously already followed several times over. Completely automated, not review or human interaction what so ever. I have been a subscriber to either FFXI or FFXIV for ~18 years and supporter of SquareEnix (SquareSoft) since the 1980s. At this point, it seems the best course of action is to cancel all subscriptions and never look back.